VIP Host Staff

• Assist in all aspects of the VIP/Premium Seat Services experience - including the club, pavilion/box seats, and parking lot 

• Make sure VIP Club and VIP Boxes are show ready 

• Welcome guests as they enter the VIP entrance. Scan tickets, issue wristbands/credentials 

• Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the evening 

• Monitor VIP Boxes to ensure only properly ticketed/ credentialed guests are permitted  

• Deliver exemplary customer service to exceed expectations and maintain customer loyalty 

• Refer unresolved customer grievances to designated departments for further investigation  

• Help the PSS team and wait-staff keep the VIP Club tidy and running smoothly throughout the show  

• Serve as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details  

• Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience 

• Partner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.  

• Ensure guests are safely enjoying the show 

• Guide guests to exits or provide other instructions or assistance in case of emergency  

• Other tasks as assigned by the VIP Club Supervisor, PSS Coordinator or Management  

Qualifications:  

• High School Diploma or equivalent  

• At least 2 years in Guest Service and communications  

• Creative thinker and problem solver  

• Upbeat, positive personality  

• Excellent verbal, written and interpersonal communication skills  

• Acute sense of judgment, tact, and diplomacy  

• A strong sense of teamwork and ability to execute programs  

• Position requires constant walking, climbing stairs, lifting, and carrying 50+ lbs. and occasional sitting  

• Must be willing and able to work in various weather conditions, including rain and heat