UX Research Intern

This is a unique internship for a builder who sits at the intersection of User Experience and Software Engineering. We are looking for an intern to help us build and maintain the "Research Agent"—the internal platform our UXRs use to discover and synthesize knowledge. If you love low-code automation, Python, and making teams more efficient, this is for you.

What You'll Do

• Build & Automate: Work directly under the guidance of the UXR Manager to execute on technical requirements, building workflows using low-code tools to automate manual research tasks.

• Data Wrangling: Script solutions to pull data from diverse sources (Jira, Google Drive, Salesforce) and structure it for our internal RAG (Retrieval-Augmented Generation) system.

• Prototype New Capabilities: Act as the primary technical builder, quickly creating "proof of concept" features for the research team to test (e.g., a Slack bot that answers questions about past research).

• Monitor Performance: Help track the quality of our AI agent's answers and fine-tune the prompts used to query our data.

• Collaborate with UX Researchers to understand their pain points and translate them into technical implementation.

What You'll Need

• Core AI Proficiency: Critical familiarity with LLMs, RAG concepts, vector databases, and agent frameworks.

• Technical Aptitude: Experience with Python or JavaScript/TypeScript.

• Automation Mindset: Demonstrated experience (or side projects) to connect different apps using APIs or other techniques.

• Data Fluency: Comfort working with JSON, CSVs, and unstructured text data.

• Pragmatic Problem Solving: A focus on building "good enough" solutions quickly rather than over-engineering; must be comfortable with independent execution.

About Red Hat

Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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