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Job Description
Key Responsibilities
• Maintain a deep understanding of customer, associate, business processes, and value stream goals
• Translate business goals into detailed technical tasks, acceptance criteria, and documentation
• Create and continuously refine process flows, journey maps, conceptual models, and product requirements aligned with evolving user and business needs
• Partner with architects, engineers, QA, and infrastructure teams to drive technical delivery
• Prioritize tasks to maximize business value
• Support product discovery and solution validation through business case development and early technical feasibility analysis
• Ensure solutions align with architecture and security standards
• Collaborate with UX teams to conduct user research and leverage data insights to evaluate product solutions
• Participate in sprint ceremonies and drive backlog grooming
• Ensure delivered work meets business expectations and defined acceptance criteria
• Evaluate technical trade-offs and guide design decisions
• Measure success using business KPIs and customer feedback
• Monitor platform stability, technical debt, and system enhancements
• Act as a liaison between business stakeholders and delivery teams
Qualifications & Skills
• Strong analytical and communication skills with understanding of business process design
• Knowledge of system architecture, APIs, integration patterns, and DevOps practices
• Experience working in Agile environments using Jira, Confluence, or Azure DevOps
• Strong problem-solving, collaboration, and communication skills
• Recommended experience: 3-5 years
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