Call Center Representative - Site Support

About Us

At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference.

We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies.

As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.

Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.

Job Description

We are currently seeking a Call Center Representative who will take incoming calls from our fingerprinting, photo, and I-9 processing sites across the country.   The Call Center Representative supports agents in the field to ensure the required systems are working properly and standard processes are followed correctly.

The ideal candidate will have a positive attitude, and provide exceptional customer service. 

This is an on-site position located in Mt. Laurel, NJ. The schedule will be M-F 11am-7pm, with an occasional Saturday. This position pays $16.20hr.

Responsibilities

• Provide basic technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country.  This support includes both phone/email support and onsite support as necessary.
• Provide return authorizations and manage the shipping process for devices in the field that are defective.
• Provide end user support either via phone to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.
• Understand and provide support on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

Required Skills

• Excellent verbal and written communication skills.
• Excellent customer service skills
• Professional and positive attitude
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.

Education

The candidate we are seeking will have a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.