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JOB SPECIFICATION: SERVICE TECHNICIAN
Reports to: VP, Engineering & Development
Classification: Non-Exempt
COMPANY OVERVIEW:
RMX Holdco, Inc. and Subsidiaries (AKA “Rhythmedix” or the “Company”) is a rapidly growing provider of remote cardiac monitoring services. The Company focuses on improving patient care through the use of patient-friendly devices and mobile communications to diagnose and treat heart disease faster. Our Cardiac Monitoring solutions use cellular networks to send near real time medical data to a central monitoring center. Our RhythmStar® mobile cardiac monitoring system is the industry's first cloud-based, all-in-one patient monitoring solution which features a single-component, multi-modality monitor.
RhythMedix has launched the industry's first multi-modality wearable monitor that includes built in cellular technology for real time patient monitoring.
POSITION SUMMARY:
The Service Technician works as part of a team having responsibility for assembling an entire product or component of a product. This technician performs manual labor along a production line, operates and troubleshoots production, and performs repairs. The Service Technician needs to be able to read and understand blueprints, manuals, and work with computers.
KEY RESPONSIBLITIES:
- Comply with service and repair procedure and work instructions to test, repair, and clean returned devices from customers, completing the required fields on the Customer Complaint Form
- Test equipment and follow calibration procedure, using only calibrated devices for which the calibration date has not expired
- Place finished devices that have passed testing in an assigned area or add to shipping for immediate order fulfillment; place devices that have failed testing in an assigned Nonconformity area
- Execute the Nonconforming product procedure and nonconforming product rework work instruction to revamp the nonconforming product and complete nonconforming product log
- Follow procedure and work instructions to assemble new devices, resolving assembly production issues
- Troubleshoot malfunctions and perform repairs, as needed
- Adhere to ESD control procedure and complete ESD wristband control log, as required
- Handle customer complaints and customer feedback according to department procedures
- Documents actions by completing production and quality forms and follows device history procedure to record data in device history record
- Maintains safe and clean working environment by complying with procedures, rules, and regulations.
- Completes training required by the VP, Engineering & Development and Director of Regulatory Affairs
- Assist with inventory and perform physical inventory counts, if requested
- Contributes to team effort by accomplishing related results as needed
QUALIFICATIONS, SKILLS & COMPENTENCIES:
- High school diploma or equivalent
- 2 - 5 years’ experience manufacturing experience, assembling or repairing of electronics equipment, ensuring quality
- Soldering experience required
- Familiarity with personal computers
- Ability to read and comprehend procedures written in English
- Demonstrates good judgement and decision-making skills
- Ability to work on-site 5 days/week
PREFERRED QUALIFICATIONS:
- Good written and oral communication skills
- Medical device manufacturing experience
PHYSICAL QUALIFICATIONS:
- Lifting required on occasion, typically once every 2 to 5 months, with most items generally 10-15lbs and in rare cases up to 20lbs
- Ability to walk short distances during the day to and from other workstations
- Occasional keyboard use, up to 1/3 of the workday
- Ability to reach 1-6 feet for items on shelving units
- Repetitive hand usage via gripping and rotating wrists and fine manipulation of fingers for working with devices and small tools
BENEFITS:
- Competitive salary and bonus structure
- Health, dental, and vision insurance
- Retirement savings plan - 401(k) - with company match
- Paid time off (PTO) and holidays
- Professional development and training opportunities
- Employee wellness programs
RMX Monitoring, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Learn more about this Employer on their Career Site
