Customer Service Representative

Company Description

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.

Job Description

The Customer Service Representative is responsible for managing critical administrative and operational tasks within the hazardous waste management process. This includes entering customer manifests and job data into the CORE management system, preparing and sending manifests and labels, scheduling waste loads, processing invoicing, creating purchase orders, managing pricing quotes, reviewing and submitting generator waste profiles, and coordinating outgoing shipments. The role requires attention to detail, strong organizational skills, and collaboration with both customers and internal teams to ensure compliance and efficient waste handling.

Primary Responsibilities (Essential Functions):

· Complete customer manifest entry into CORE customer/job management system for incoming loads to our Hazardous Waste Facilities

· Prepare manifests and labels in CORE to be sent to our customers

· Schedule all waste loads into Clean Earth or other facilities

· Complete invoicing from CORE

· Create Purchase Orders for all direct ship loads or supplies for our customers

· Complete computer entry of all pricing quotes

· Create and review generator waste profiles and submit for approval

· Send all outgoing UPS packages to our customers

Qualifications

Basic Required Qualifications:

· High school diploma is required; bachelor’s degree is preferred.

· Minimum of 2 years of experience in customer service or a related field.

· Proficient in Microsoft Office applications, including Excel, Access, and Outlook.

· Excellent organizational, analytical, and communication skills.

· Ability to work independently with minimal supervision while thriving in a team-oriented environment.

· Confident phone etiquette with proven experience handling calls professionally.

· Strong written and verbal communication abilities.

· Active listening skills to understand and address customer needs effectively.

· Must be able to regularly access and use general office equipment including phones, computers, cop-iers, etc.

· Must be able to work in a busy, often distracting work environment that is generally climate controlled.

· Must be able to lift up to 20 pounds unassisted on an occasional basis.

· Must be able to sit for long periods of time.

· Must be able to stand or walk for long periods of time.

Preferred Qualifications:

· Knowledge of RCRA, DOT, DEA, and OSHA regulations are a plus.

· Preferred knowledge of SalesForce.com or familiarity with a related CRM system and practices

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.