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About Us: At Residence Inn by Marriott Rancho Cordova. We create a welcoming home-away-from home experience for our guests. We are seeking a motivated, service- oriented Front Office Supervisor who thrives in a fast-paced hospitality environment and enjoys leading a team to deliver exceptional guest experiences.
Position Summary:
The Front Office Supervisor supports the daily operations of the Front Desk and serves as a leader and role model for the guest services team. This position is responsible for ensuring outstanding guest service, maintaining brand standards, assisting with team development, and supporting the Front Office Manager in achieving operational and financial goals.
Key Front Desk Responsibilities
Maintain administrative records, forms, and compliance documents.
Assist GMs with scheduling meetings, compiling reports, and managing internal documentation.
Handle sensitive information with confidentiality and professionalism.
Supervise front desk operations during assigned shifts.
Coordinate with Housekeeping, Maintenance, and Sales to ensure a seamless guest experience.
Balance Cash drawers and ensure accurate billing and payment processing.
Handle guest requests, complaints, and service recovery with professionalism.
Assist with training, coaching, and motivating front desk associates.
Required Knowledge, Skills & Abilities:
Front Desk hotel experience required (supervisory preferred)
Strong organization and attention to detail
Ability to balance guest service with administrative work
Comfortable working with PMS and accounting systems
Excellent communication, customer service, and problem-solving skills
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to multitask and perform effectively in a fast-paced environment.
Why PDR Hospitality?:
Health, dental and vision insurance
Paid time off
401(k)
Marriott Hotel discounts
Career growth and development opportunities
Supportive team culture
If you're passionate about hospitality, enjoy leading others, and are committed to creating exceptional guest experience, we'd love to hear from you. Apply today and become part of the Residence Inn Rancho Cordova Team!
The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to membership in any protected class.
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