Maintenance Supervisor

Job DetailsJob Location: Fairfield Inn and Suites Rancho Cordova - RANCHO CORDOVA, CA 95670Salary Range: $26.00 - $26.00 HourlySUMMARY:   Responsible for the supervision of the Maintenance Department operations, personnel, and outside maintenance contractors. ESSENTIAL FUNCTIONS:   Hire, train, counsel, and motivate department personnel   Conduct all department personnel performance appraisals   Order supplies, process accounts payable, and monitor the department budget   Schedule personnel within budget guidelines to ensure adequate staffing   Inspect guest rooms after preventative maintenance. Review any problems and recheck the guestroom before releasing them to the housekeeping/front office   Maintain the hotel grounds and building exteriors on a daily, weekly, monthly, and seasonal basis   Develop and maintain maintenance department programs to ensure that the Quality Assurance Program criteria are met   Ensure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment, boilers, and plumbing are performed as required by the manufacturer and in accordance with the warranty specifications   Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local health department regulations   Develop department employee attitude of attentiveness and anticipation of guest needs     Notify the Supervisor, Operations Manager, AGM, or General Manager of any problems with cleaning or equipment   Complete maintenance work orders and deliver them to the supervisor/manager in a timely manner   Coordinate with other departments to fulfill guest special requests   Assist the General Manager in resolving guest complaints concerning the Maintenance department   Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)   Always have a friendly and welcoming demeanor when interacting with our guests   Responsible for knowing all hotel emergency procedures   Follow all hotel safety guidelines and requirements   Responsible for following all hotel quality assurance standards   Responsible for educating department personnel on all emergency procedures and safety guidelines and requirements   Maintain key control files and logs   Responsible for the proper administration of key control for issued keys   Responsible for the proper administration of keys left by guests   Establish department communication and information system through logs, department meetings, and coaching and counseling   Maintain a work order assignment board and track completed/pending work orders. Follow up on all incomplete work orders to inform the requesting guest or department of the status of their work order   Communicate changes in guest room status to the front desk     Bring all lost and found items to the supervisor’s or manager’s office for logging and storage   Accommodate guest special requests courteously   Answer guest questions regarding hotel and local area facilities and services   Carry out any reasonable request by management that I am capable of performing     Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately. Qualifications