BRANCH MANAGER-CA

Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™.  We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return.  Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work.  By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Summary:

The Branch Manager is responsible for planning and directing the sales, production, and distribution operations of a branch location. This role ensures profitability and operational efficiency by managing internal teams and coordinating with customers, vendors, and corporate leadership.

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Manage all sales and operational functions of the branch office
• Ensure branch profitability through effective leadership of customer service, estimating, and outside sales teams
• Coordinate sales activities and order processing to meet customer expectations and company standards
• Serve as a key point of contact for customer and internal communication, addressing issues promptly and professionally
• Analyze branch performance using standard reporting tools and recommend improvements
• Oversee personnel matters, including hiring, onboarding, training, and performance management
• Develop and implement sales programs to expand into new markets and grow revenue
• Prepare and recommend annual branch budgets to senior management
• Directly supervise a team of 8 or more employees, ensuring compliance with company policies and all applicable laws
• Perform full-scope supervisory responsibilities, including:

• • • Interviewing and hiring
    • Planning and assigning work
    • Conducting performance evaluations
    • Administering employee recognition and disciplinary actions

• Addressing complaints and resolving conflicts

Supervisory Responsibilities:

• Individual manages 2 or more employees in the department
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education/Experience/Skills:

• Bachelor’s degree in Business, Construction Management, or a related field, plus 8 - 10 years of relevant experience in the glazing or commercial construction industry; combination of experience, education and certifications may be considered
• Strong leadership and organizational skills with a track record of driving results
• Excellent communication and interpersonal skills
• Proficiency in using performance metrics to evaluate branch operations
• Commitment to safety and a quality-first mindset
• Customer-focused and results-oriented
• Be vigilant about safety
• Quality - conscious, oriented to excellence

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must occasionally lift and/or move up to 25 pounds and is expected to use proper lifting techniques at all times. Specific vision abilities required for this role include close vision. While performing the duties of this job, the employee is frequently required to sit. The employee may occasionally be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

Travel Requirements:

The travel required for this position is less than 10%.

Work Environment:

The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Individuals are required to wear appropriate personal protective equipment (PPE) at designated times and in specified environments in accordance with established safety program requirements. The noise level in the work environment is typically moderate. While performing job duties, individuals may occasionally be exposed to moving mechanical parts.

Legal Notice:

This job description is intended to describe the general nature of the job and the responsibilities to be performed. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional duties and responsibilities may be assigned as needed. YKK AP America Inc. reserves the right to add or remove duties or otherwise modify this job description at any time in its sole discretion. Employment with YKK AP America Inc. is at-will. Nothing in this job description is intended to create a contract of employment, guarantee employment for any definite period of time, or otherwise modify the at-will nature of employment with the Company. The essential functions of this position are set forth in the above job description and may be subject to reasonable accommodation in accordance with applicable law. To qualify for this position, an employee or applicant must be able to perform the essential functions of the position with or without reasonable accommodation.  YKK AP America Inc.  The Company prohibits discrimination on the basis of race, color, sex, religion, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.