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Description
VNAcare, a not-for-profit leader in home care, is looking for dedicated healthcare professionals to join our hospice team.
Join our team and provide compassionate care to patients in your community! We are a leader in Hospice services that offers the best programs available in San Bernardino, Riverside and Eastern Los Angeles counties. Come on board with us as a Help Desk Representative!!!
With offices throughout Southern California, you can become part of the team who continues to be a leader in providing professional and comprehensive care to critically, chronically or terminally ill patients in our community.
Our clinicians enjoy flexible schedules including limited weekends/after-hours/on-call which promotes a healthy work-life balance.
We offer competitive salaries, mileage reimbursement and a comprehensive orientation/on-the-job training program.
The Help Desk Representative position is open in our Rancho Cucamonga location and surrounding areas. This is a Per-Diem position during the day shift.
Requirements of the Help Desk Representative:
- Associates degree in a computer related field preferred
- Basic to intermediate level knowledge of Windows Desktop operating systems is required.
- Ability to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Basic understanding of Active Directory and network troubleshooting.
- Ability to explain technical issues to a non-tech users.
Help Desk Representative Duties Include:
- Provides telephone support for Microsoft Windows applications and operating systems, Google Business Apps, e-mail, VPN access and network support with remote locations and field personnel.
- Serves as first point of contact for all internal technology problems and requests, providing timely and professional support via multiple communication outlets.
- Assists with internal physical moves of PCs, telephones, and other equipment.
- Provision laptops, desktops, and mobile devices for users.
- Respond to tickets, emails, and Help Desk calls promptly and in a professional manner.
- Follows up on unresolved issues and projects.
- Equipment disposal support and process, asset tagging and reviewing physical inventory on a monthly basis.
- Software installation; perform either independently or with the assistance of other IT personnel with the installation and configuration of system and application software as needed.
For assistance in applying for a position with VNAcare, please contact the Human Resources Dept. at (909) 624-3574.
EEO, M/F/Protected Veterans/Individual with Disability
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