Donor Events Assistant

Default Work Shift:

Hours:

Salary range:

Schedule:

Shift Hours:

Department:

Job Objective:

Job Description:

Education:
Required: High school diploma, GED or higher level degree
Preferred: Bachelor's degree

Licensure/Certification:
N/A

Experience:
Required: One (1) year of experience in a customer service role
Preferred: Event coordination experience, fundraising, client or customer-based project management.

Reports To: Donor Engagement and Events Senior Director
Supervises: N/A
Ages of Patients: N/A
Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities:

Essential Responsibilities

1.Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
2. Responsible for all event name tags; works with other departments on requesting donor lists; creates name tags, proofs and ensures accuracy and correct details. 
3. Responsible for submitting and overseeing the process and communication for all the approved Foundation event invoices and accounts payable; files copies in appropriate event folder, creates and submits purchase orders, onboards new vendors with finance and communicates to vendor or partners expected payment dates; supports Director in year-end reconciliation. 
4. Schedules and manages changes with photographers and valet and parking services; responsible for distributing photos or making appropriate action depending on the direction of the Donor Event Lead or Director.  
5. Responsible for planning and executing internal meetings and events. 
6. Collects vendor certificates of insurance and responsible for all event files and documentation. 
7. Supports Donor Events Team on all ticketing and ticketing events; supports Donors on all ticketed events and their delivery and access of digital or physical tickets. 
8. Responsible for answering donor’s calls regarding events, takes accurate phone messages, RSVPs, event requests, distributes information appropriately and follows up with donors, if necessary.
9. Responsible for answering donor’s emails regarding events and gives donors professional and accurate answers in writing and follows up with donors, if necessary.
10. Responsible for supporting donors in person whether at an event or in the office. Greets walk-in donors and supports their questions, involving event information, RSVPs and payment for events, if necessary. 
11. Documents and communicates important and thoughtful details from donors to provide excellent customer service.
12. Responsible for physical event preparation, load-in, set-up and load out for indoor and outdoor events and tours.
13. Ensures 5-star Excellence of Eisenhower Health Foundation are delivered graciously and thoughtfully every day in operations and relationships, while being fiscally responsible.
14. Attends Foundation Events and facilities onsite execution to ensure expectations are met by vendors and successful outcomes.
15. Performs other duties as assigned.