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Seeking a fulltime friendly and organized Guest Service Ambassador to welcome and assist guests! This role requires weekend all-day (7am to 11pm) and weekday evening (3pm to 11pm) availability
What's Better Here?
- Friendly Team with Upscale Processes and Personality and a Genuine care for Guests and Coworkers
- Access to worldwide and local discounts, including amazing deals at local businesses
- Access to heavily discounted Hotel Stays worldwide
- Convenient Location next door to The Monument
- Competitive wages
- Early access to Pay available through PayActive
- Year-round or Seasonal Schedule based on your preference and availability
- Locally owned small business
Best-qualified candidates will have guest-friendly focus in addition to skills in organization and prioritization.
Duties and Responsibilities
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to provide guests extra value
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control and release guest safe-deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times
- Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements
- High School diploma or equivalent strongly preferred.
- One year front desk/guest service experience preferred.
- Must be able to communicate clearly
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Basic computer skills to operate various property management and reservations systems, etc.
- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing
paperwork, logging issues/complaints/requests/information updates,
etc. - Basic math skills are used frequently when handling cash or credit.
- Problem solving, reasoning, motivating and training abilities are often used
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
We look forward to working with you!
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