Medical Receptionist

We are a rapidly expanding practice primarily specializing in Geriatric and Adult Psychiatry & Psychology within long term care settings. Our growing team of expert professionals serves several skilled nursing and subacute rehabilitation facilities in the state of New Jersey, New York, Pennsylvania, Maryland, and its surrounding states.

Position Overview

This role is located on-site in our Raritan location, Monday-Friday, from 9 am-5 pm.

This role is responsible for supporting daily administrative and clinical coordination functions to ensure efficient, responsive, and compliant operations across behavioral health services.

The ideal candidate is detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

Manage inbound and outbound phone calls, including live calls and voicemail follow-up
Serve as a liaison between providers, facilities, pharmacies, and insurance companies
Maintain professional and timely email correspondence
Ensure clear and accurate communication across internal and external stakeholders
Process prior authorizations in a timely and accurate manner
Coordinate telepsychiatry appointments and support PASRR documentation and workflows
Assist providers with administrative requests and day-to-day support needs
Prepare, complete, and distribute forms, letters, and documentation
Receive and process patient payments in accordance with company procedures
Assist with medication refill requests and coordinate with providers/pharmacies
Support patients, families, and facilities with general inquiries and service coordination
Manage fax correspondence, including sending, receiving, and tracking documents

Requirements:

High school diploma or equivalent (Associate’s degree preferred)
1–3 years of medical reception, healthcare administration, or similar experience
Experience with insurance verification, prior authorizations, or medical billing is preferred
Familiarity with behavioral health or long-term care settings is a plus
Strong interpersonal and communication skills with a professional, patient-focused approach
Excellent organization and multitasking abilities
High attention to detail and accuracy
Ability to manage sensitive and confidential information
Strong time management and prioritization skills
Proficiency in Microsoft Office and/or electronic health records (EHR) systems

What We Provide:

Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, Ancillary Benefits (Full-Time)
401(k) plan with up to 3% company match
PTO & Holiday

Senior Care Therapy, LCC (SCT) is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where all employment decisions are made on an individual basis without regard to characteristics protected by federal, state, or local law.

Senior Care Therapy, LCC (SCT) believes that supporting a respectful and inclusive workplace is critical to our success. SCT is committed to making our application process to all applicants and will provide reasonable accommodation upon request as required.

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