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Description
POSITION SUMMARY
An entry level position, the Office Clerk I role supports a broad variety of general office duties as assigned. The top priority is to handle the front office telephone activity and provide customer service to our walk-in customers.
Work duties are determined by the Office Manager, with additional support provided by personnel in the Office Clerk II and Office Clerk III roles. The Office Clerk I is responsible to provide an excellent customer experience through front office support: prompt and courteous telephone management, receptionist duties, providing information to incoming callers, walk-in customer service to RPA customers, and reconciliation of daily cash receipts. Duties are performed in accordance with established RPA policies, procedures, rules and regulations. An employee in this position works a conventional work week in a regular office setting.
KEY RESPONSIBILITIES
- Deliver excellent customer service to phone and walk-in customers on behalf of the Reading Parking Authority: Welcome/greet customers, complete forms, promptly answer phones, answer questions, verify procedures and information. Carries out all duties with a high degree of professionalism.
- Prepare invoices to record payment transactions.
- Forms completion to support reconciliation of daily cash receipts.
- Prepare documents such as correspondence and reports as assigned.
- Maintains files and office records.
- Maintain the supply closet and manage supply orders.
- Effectively operate standard office equipment in the delivery of duties: Computer, adding machine, telephones, copiers, etc.
- Function as a strong member of a collaborative front office team.
- Complies with all RPA Policies & Procedures. Upholds the standards of the Confidentiality Policy in all matters related to customers, RPA operations/policy, and personnel.
- Other duties as assigned by Supervisor.
Requirements
MINIMUM BACKGROUND REQUIREMENTS
- High School Diploma, or GED equivalent required.
- One (1) year of experience in an office or retail environment using standard office or business equipment.
- Prior experience providing phone or in person.
DESIRED KNOWLEDGE/SKILLS/ABILITIES
- Very strong customer service orientation; must deal courteously with the public, supervisors and other employees.
- Presents and maintains a high level of professionalism always in demeanor, speech, and actions.
- Ability to effectively manage difficult customers or conversations, maintaining calm professionalism.
- Solid knowledge of basic English grammar, spelling and punctuation; able to communicate clearly and in English, Bi-lingual skills a plus.
- Solid basic arithmetic skills; able to perform computations accurately and efficiently.
- Able to learn RPA policies, rules, regulations and procedures to perform the job.
- Knowledge of credit card systems.
- Ability to accurately complete specified forms and documents.
- Ability to file materials alphabetically or per specified filing procedures.
- Keyboarding speed minimum of 40 wpm with a clean copy.
- Detail oriented. Accurate.
- Fast learner.
REQUIRED LICENSES AND CONDITIONS OF EMPLOYMENT
- Eligible persons who are under final consideration for appointment to this position are required to authorize a release for criminal conviction information from the State Police of the Commonwealth of Pennsylvania.
- Successful substance abuse screening is a condition for employment.
- The successful completion of a three-month probationary period.
POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time office position, 40 hours per regular work week.
SUPERVISORY RESPONSIBILITY: None.
WORK ENVIRONMENT: Business Office environment. The incumbent works behind a security/privacy glass wall.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk and listen. The position involves
standing or sitting for extended periods, speaking on the telephone, interfacing with walk-in customers,
completing forms and paperwork, and regular extended use of a PC or other office equipment. The employee
frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Generally light work, the employee may at times need to exert up to 25 pounds associated with filing or supplies.
The employee is required to have the visual acuity to determine accuracy, neatness and thoroughness of work
assigned, and/or to make general observations of facilities or structures.
OTHER DUTIES
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at
any time with or without notice.
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