Customer Service Administrator

Position Summary: 

A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact. Ensure scheduled work is aligned with shop capacity and customer preferences/requirements.  Responsible for maintaining accurate customer contact information for all push notifications in the Customer Data File. 

 

Major Responsibilities:

• Utilize multiple systems while interacting with customers over the phone

• Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations.

• Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc.

• Ongoing maintenance of customer contacts - Contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information.

• Other projects and tasks as assigned by manager

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.