Description

Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let's grow together!

Discover the Benefits of Joining Dermatology Partners!

No Nights or Weekends
Growth Opportunity
Medical, Dental, and Vision Insurance
PTO & Paid Holiday’s
401 (k) with 4% employee match-Fully Vested
Company paid Life Insurance
Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance
Employee Discount
Referral Bonus
Employee Appreciation Day: Dorney Park in Fall
Employee Assistance Program (EAP)

Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.

Our Core Values are:

Grow Together
Seize Opportunity from Struggle
Outcome Over Ego
Commitment to Serve
Do The Right Thing

What your responsibilities will be as a Customer Service Representative:

Providing excellent customer service to patients, Providers, and all team members through the organization
Scheduling patient appointments for over 34 locations in 3 states with multiple providers and growing
Handling Inbound and outbound calls from external and internal sources
Transferring calls to the appropriate department and taking detailed information to relay to the recipient
Completing call reports and logs and researching billing issues
Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
Recommending process improvements and researching misapplied payments
Assisting Providers with Virtual Medical Assistant system
Other duties as assigned

Requirements

What we look for:

Call Center experience (1 year minimum in a high volume inbound call center) -Medical experience back ground is a Plus!
Works well in a fast-paced environment taking up to 100 calls during peak times
Fluency in computer systems and a variety of software packages with the ability to learn new systems
Excellent written and verbal communication with a high level of accuracy
Organized, punctual, and detail oriented
Having the ability to stay calm and professional when navigating challenging calls

**There is a 2 to 3 week training period where Representatives will be scheduled 8:30-5. When the training has been completed the shift will be 9:30-6.**

Learn more about this Employer on their Career Site