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Passionate about leading teams and delivering an exceptional customer experience? Join Trinity Solar as a Project Concierge and play a key role in guiding customers through their solar journey while supporting a high-performing service team.
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This is a working leadership role where you’ll provide day-to-day oversight, coach team members, and step in to resolve complex customer issues. If you’re a strong communicator who thrives in a fast-paced environment and enjoys developing people while improving processes, this is the role for you.
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What You’ll Do
- Provide daily oversight and direction to Project Concierge team members.
- Monitor workflows, productivity, and responsiveness to ensure service standards are met.
- Balance team workloads and ensure timely, high-quality customer communication.
- Handle escalated customer concerns and complex service issues with professionalism.
- Conduct one-on-one meetings to review performance and provide coaching.
- Identify training needs and support onboarding of new team members.
- Review performance dashboards and track key metrics.
- Communicate trends, challenges, and opportunities to leadership.
- Collaborate with cross-functional teams to resolve customer issues and improve processes.
- Maintain accurate documentation in CRM and internal systems.
Equipment You’ll Use
- CRM systems (Salesforce or similar)
- Microsoft Office (Excel, Outlook, Word)
- Adobe Acrobat and document management tools
- Internal reporting dashboards and tracking systems
A Typical Day
- Start your day reviewing team performance and priorities
- Monitor workflows and support team members with questions or escalations
- Step in to resolve complex customer concerns
- Conduct coaching sessions or team check-ins
- Review reports and identify trends or improvement areas
- Partner with internal teams to keep projects and customer experiences on track
What We’re Looking For
- 1-2 years of experience in customer service, operations, or project coordination
- Prior experience in a lead or supervisory role preferred
- Strong coaching, leadership, and team coordination skills
- Ability to manage escalated customer interactions with professionalism
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and CRM systems (Salesforce preferred)
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