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Position Summary:Â
Penske’s Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers’ administrative relationship with Penske. Coordinators assist with evaluating contract language and requirements, ensuring proper revenue capture through accurate billing and assisting with revenue enhancement projects such as our CPI and market labor survey processes.
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Major Responsibilities:Â
• Resolve unstructured internal and external inquiries related to invoices, contracts and various services provided by Penske by utilizing over a dozen different Penske systems
• Research, calculate and apply adjustments to customer accounts as needed
• Identify trends in inquiries and propose long-term fixes to better service our customers
• Provide excellent customer service
• Other projects and tasks as assigned.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
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