Customer Service Representative II

How You Will Make an Impact

The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with customer-centric questions or requests. This role has significant customer interaction via phone and email.  

The Nuts and Bolts

Process new orders into the order management system (JD Edwards)

Quote standard bodies and accessories using the price book reference in the computer system

Build loads at time of order entry for customers based on their orders placed and preferred method of transportation

Coordinate with customers prior to their load date to minimize their freight cost by fully utilizing the available space on each delivery

Validate loads and forward loads to shipping team.

Work with other departments to ensure equipment availability and alignment with customer order dates

Respond to phone and e-mail inquiries regarding quotes, orders, delivery dates, order status, chassis availability and order changes

Provide feedback and new ideas for improving the efficiency of the department as well as the overall Company

Other duties as assigned

Skills and Abilities:

Computer literate and proficient in Microsoft Office programs 

Demonstrated skills in database management and record keeping

Demonstrated customer service skills to both internal and external customers, via phone or email

Able to work under pressure, manage multiple tasks, set priorities, respond to changes and demonstrate flexibility

Able to master technical details of the product line to direct customers to the right solution for a new order

Effective oral and written communication; excellent interpersonal skills

Excellent organizational skills

The ability to collaborate with a multi-department team

Position Qualifications & Requirements:   

Education:

High School diploma or GED

Experience:

Minimum of four (4) to six (6) years of customer service experience – manufacturing environment preferred

Experience with large ERP (Order Entry) system preferred

Experience with Salesforce a plus

How We Make an Impact

At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. We continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tool Purchase Program
• Tuition Reimbursement
• Paid Time Off and 10 Observed (Paid) Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program •    Paid Training and Development Programs

J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.

To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/

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