Donor Service Representative DC - Full Time

Job DetailsLevel: EntryJob Location: St Lawrence DC - Reading, PA 19606Position Type: Full TimeEducation Level: NoneSalary Range: $16.25 HourlyTravel Percentage: NoneJob Shift: DayJob Category: TransportationPosition:  Donor Service Representative Distribution Center Department:  Warehouse Reports to:  Outlet Coordinator Status:  Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area Distribution Center Outlet.  Duties and Responsibilities Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner. Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill Keystone Area information to donors. Completes donor tracking paperwork accurately and submits in a timely manner. Steri-fabs appropriate items following all safety precautions. Add and log appropriately.  Price hard goods/furniture as needed. Assists in maintaining a clean and orderly production and donor area as well as outside donor area. Supports, promotes and participates in organizational programs and special events. Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Outlet Coordinator in a timely manner. Communicates progress, problems, and concerns to the Outlet Coordinator. QualificationsEducation and Experience No formal education necessary. Must be 18 years of age or older due to the demands of the position, to ensure full availability for all required work shifts including the need for flexible scheduling across all Distribution Center operating hours, and to meet specific compliance requirements related to state and federal child labor laws.  Skills/Abilities/Qualifications Ability to communicate effectively, including speaking, hearing, reading, and writing. Ability to interact with donors and customers satisfactorily. Must present a neat and positive appearance and demeanor. Must possess good customer service skills. Must be able to stand for extended period. Must be able to lift up to 50 pounds frequently. Must be able to work a flexible schedule to include evenings and weekends.  Physical Requirements Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift. Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift. Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift. Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift. Ability to raise hands above the head to open trash dumpsters for 10% of the shift. Ability to stand continuously for more than 75% of the shift. Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.