Lead Commercial HVAC/R Service Technician

Carlislie, PA

We’re seeking a Lead Commercial Service Technician with deep expertise in commercial refrigeration to take charge of field operations, mentor junior techs, and serve as a frontline ambassador for our brand. This is a leadership role for a seasoned professional who thrives on solving complex technical challenges, delivering outstanding customer service, and driving operational excellence.

Key Responsibilities

Lead and execute service calls for commercial refrigeration systems, including reach-in/walk-in coolers and freezers, ice machines, and prep equipment
Serve as a technical authority, guiding diagnostics and repairs with precision and efficiency
Mentor and support junior technicians through hands-on training and field coaching
Represent the company with professionalism and integrity in all customer interactions
Coordinate with dispatch, sales, and management to ensure seamless service delivery
Provide prompt and accurate quotes for suggested repairs and/replacements
Identify growth opportunities within existing accounts and contribute to customer retention
Maintain service vehicle and manage parts inventory with accountability
Participate in on-call rotation and respond to emergency service needs
Document service activities and ensure compliance with company standards
Champion safety, quality, and continuous improvement

Required Qualifications

Minimum 5 years of hands-on experience in commercial refrigeration and HVAC repair
Proven ability to lead service calls independently and manage customer relationships
Strong electrical, mechanical, and electronic troubleshooting skills
Excellent communication and interpersonal abilities
Professional appearance and commitment to excellence

Completion of a successful background check and drug screen.
Must be at least 18 years of age
Driving record must align with our safety standards

Preferred Qualifications

Experience with hot-side equipment and food/beverage systems preferred
CFESA certification and EPA Universal Certification
Computer literacy and comfort with service management platforms

Perks

Competitive hourly pay + monthly technician bonus program
Overtime and double time for on-call work
Paid time off + holiday pay
Health, dental & vision insurance
Company-paid life and disability insurance
401(k) with company match
Fully stocked company service truck, phone, tablet, and uniforms
Ongoing paid training through CFESA and manufacturers
Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!

Apply today and join a team that’s been keeping commercial kitchens cooking for over 75 years!

K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton. We are seeking Technicians with 2+ years of industry or related experience to join our team!

K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged.

K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."

Learn more about this Employer on their Career Site

Lead HVAC/R Technician