Supervisor - Operating Tax Compliance

Position Summary: 

Supervises daily operations of a high-volume compliance, reporting, and billing function. Ensures accurate and timely execution of processes across multiple entities by leading team performance, monitoring outcomes, and applying analytical insights to improve efficiency and consistency.

Major Responsibilities:

• Oversee day-to-day tax team compliance activities including Sales and Use Tax, Heavy Vehicle Use Tax, Federal Excise Tax, Personal Property Tax, Fuel and Mileage Tax, ensuring work is completed accurately and on time.
• Provide coaching, guidance, and performance oversight to support team effectiveness and accountability.
• Monitor workloads and adjust priorities to meet deadlines and operational goals.
• Ensure consistent execution of reporting, filing, and billing processes across business units and regions.
• Manage exceptions, resolve issues, and coordinate with internal and external stakeholders as needed.
• Analyze operational data and reporting trends to identify errors, variances, and process gaps.
• Develop and track key performance metrics to monitor accuracy, timeliness, and efficiency.
• Implement improvements to enhance workflows and reduce risk.
• Oversee customer billing processes, ensuring accuracy and timely resolution of discrepancies.
• Partner with internal teams to address exceptions and improve processes.
• Maintain and update standard operating procedures (SOPs) to reflect current practices and efficiencies.
• Provide support for audits and collaborate on issue resolution and process enhancements.
• Support projects and initiatives to improve operational performance.
• Perform other duties as assigned.