Change Management Assistant

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Change Management Assistant to support the OCM lead on ERP capital projects, including the planning, development, and delivery of job aids, instructional videos, in-person and remote training, and other forms of communication. This position will be a contract and hybrid in Denver, PA.  

What You’ll Do

• Participate in organizational change management activities for technology projects as a team member

• Contribute to the development of stakeholder analysis, change impact assessment, project communication plan, and end-user training plan

• Support the execution of change readiness plans, including readiness surveys, analysis of results, and recommending actions to Project Leads

• Collaborate with project team members in developing training content, communications, job aids, and security/controls for organizational change

• Establish the structure in EnableNow to house training materials and job aids

• Conduct train-the-trainer sessions with business super users and deliver assigned training courses to end-users

• Collect basic user behavior data to improve adoption strategies in collaboration with Functional Leads and Business Super Users

• Develop surveys and conduct interviews to gather end-user and management feedback on technology adoption challenges

• Perform administrative activities such as scheduling training classes, aggregating data, and maintaining regular updates to the stakeholder analysis and change impact assessment

What You’ll Need

Required:

• High School diploma minimum; Bachelor’s degree in Business Administration, Computer Sciences, or Education preferred

• 2 years of functional or procurement experience and experience with SAP S/4 HANA

• Proficiency in MS-Office products

Preferred:

• ITIL Foundations certification

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.