Claims Manager - Casualty Programs

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

AXIS Capital,
Claim Manager – Casualty Programs

About AXIS

This is your opportunity to join AXIS Capital – a leading provider of specialty insurance and global reinsurance. We give people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism.

Life at AXIS

• Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model
• Diverse and inclusive environment: We celebrate diversity and strive to create an inclusive environment for all employees
• Career growth opportunities: We are committed to your professional development and offer various opportunities for growth advancement
• Social impact initiatives: We believe in making a difference and support various social and environmental causes

Job Description

AXIS is seeking a Claim Manager – Casualty Programs to join our North America Claims team and will report to the Head of North America Programs Claims.  As a direct report to the Head of North America Programs Claims, the candidate should possess the ability to lead a team dedicated to Casualty Programs and TPA Oversight with particular emphasis on New York Labor Law.

The ideal candidate will ultimately grow, lead and develop a team of claims professionals that will be responsible for:

< >Oversight and direct management of claims including the investigation, analysis and evaluation of coverage liability and damages, within best practices  

< >Providing technical advice, training and guidance to direct reports and TPA/Contractor adjusters including strategic direction  

< >Recruiting, hiring and retaining top talent and develop appropriate succession plans 

< >Reviewing claims to determine nature of loss, coverage provided, and scope of claim and to guide strategic direction regarding settlement/disposition of claims 

< >Developing and maintaining relationships with internal and external partners as their lead contact within the claims department for assigned claims and the claims of his/her direct reports.   

< >Close collaboration with the Specialty Complex Claims team with regard to coverage disputes, including litigation and arbitration matters initiated by Axis issuing companies and when Axis issuing companies are parties to such litigation; Collaborating across disciplines and business units, including: the general counsel team overseeing errors and omissions issues arising from claims handlingEscalating coverage issues and recommending outside coverage counsel assignments for approval where warranted 

< >Formulating claims and litigation strategies, assigning, directing, and managing outside counselManaging costs, including use of coverage counsel and litigation costs as well as collaborating and working with the Litigation Management and Vendor Management teams ensuring cost management and the development and enhancement of the vendor panels Fostering relationships and communicating extensively with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and auditors (both external and internal) 

< >Supporting underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments 

< >Maintaining documentation of key line of business statistics and metrics 

< >Leading and participating in presentations and discussions with Underwriters and Insureds on large losses and claim trends 

< >Leading and participating in monthly meetings with Program/TPA partners, claim audits, audit wrap up meetings, and formal result reporting 

< >Identifying, liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handling such claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business. 

< >Actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities that support professional growth and development and working collaboratively with HR Business partner support and guidance. 

< >Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together 

KEY SKILLS & ABILITIES:

5-10+ years of claims management experience in Casualty and/or Specialty Lines Claims, as well as:

< >Demonstrated leadership, organizational, and management skills or experience practicing law as well as claims management (both directly managed and TPA managed claims)  

< >Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims 

< >Analytical thinker that can drive results using all facets of the legal and claims processes Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues 

< >Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints  

< >Demonstrated ability and experience handling casualty claims involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management  

< >In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills 

< >Juris Doctor Preferred   

< >Technical knowledge, skills, and training within the field to include:

Complex coverage analysis and experience required

Confidence in coverage, evaluation and reserving

Excellent writing and editing skills

Solid negotiation and settlement skills

Supervisory perspective, with experience providing direction and authority to adjusters

Familiarity with KPI, Data, and Metrics a plus 

< >Valid licenses by state as required and add states to certifications as needed 

< >Travel is associated with this role (e.g., team management, court proceedings, mediations, and settlement)

This posting is for an existing vacancy.