Service Manager

Are you a strong leader? Do you enjoy managing technicians, their workloads and communicating with customers? We are searching for a detail oriented manager with heavy duty/truck experience to join our team as a Service Manager in West Palm/Riviera Beach, FL. This role is responsible for overseeing the service department, controlling costs, creating customer relationships, and setting and obtaining sales and profit objectives. Additionally, they must address the concerns of customers and ensure that all service work is performed efficiently and effectively.  

Benefits

• Great benefits...Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
• Flexibility...M-F schedule with few nights/Saturdays
• 401(k) with company contribution
• Tuition Reimbursement
• Paid time off
• Company paid holidays

Responsibilities:

1. Monitor the entire service department’s performance
2. Continually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all times
3. Dispatching service work to technicians
4. Maintain and build customer relationships
5. Successfully work with and through both Service Writers and Technicians within the Service Department.
6. All other duties as assigned.

Required Education and Experience

1. High School Diploma or GED required
2. Valid Driver’s License
3. At least 5 years of Service Management experience
4. Must have excellent customer service skills
5. Ability to multi-task, prioritize, and work efficiently

Work Authorization

All Roads Company does not provide H1-B sponsorship.  

AAP/EEO Statement

 All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.