Inbound Customer Care Agent

Now Hiring: Inbound Customer Care Agents!
Onsite in Grindstone, PA
Training Starts: August 17, 2026

ContactUs Communications (based in Columbus, OH) is growing — and we’re excited to bring new opportunities to our Grindstone, Pennsylvania location! If you love helping others, enjoy problem-solving, and thrive in a positive, team-oriented environment — we’d love to meet you!

What You’ll Do

As an Inbound Customer Care Agent, you’ll be the friendly voice that helps health care providers — from hospitals to dental offices — with their payment and account questions.
Every day, you’ll:

• Answer inbound calls with professionalism and positivity

• Assist with payment inquiries, transaction details, and updates

• Help users with website support (like password resets and navigation)

• Ensure all customer information is accurate

• Keep things friendly, helpful, and efficient — even on the 60–70 calls you’ll rock through daily!

What You Bring

We’re looking for someone who’s:

• At least 18 with a HS diploma or GED

• Tech-savvy and comfortable using Microsoft Office

• Able to type 25+ words per minute

• A great communicator — both on the phone and in writing

• Patient, empathetic, and upbeat (we love great attitudes!)

• Reliable, organized, and ready to grow with us
  (Knowledge of HIPAA is a plus, but not required — we’ll train you!)

⏰ The Details

Training Schedule:
Monday–Friday | 9:00 a.m. – 5:30 p.m. EST

Regular Work Schedule:
Monday–Friday | Operating hours are 8:00 a.m. – 7:00 p.m. EST (No weekends!)
8-hour shifts scheduled within these hours

Schedule Flexibility Required:
Candidates must have the flexibility to work any assigned 8-hour shift during our operating hours, including evening shifts ending as late as 7:00 p.m. EST. No weekend availability is required

Location: 111 Roberts Road, Suite 400, Grindstone, PA 15442

Perks & Benefits

• Paid training (get paid to learn!)

• Paid time off to rest and recharge

• Medical, dental & vision coverage

• 401(k) plan

• Opportunities for growth and advancement

• Earn up to $15/hour

If you’re ready to join a supportive team where your voice matters and your work makes a difference — apply today and grow your career with ContactUs Communications!