Scheduling Coordinator

Where You’ll Work

Mercy Medical Center Redding offers comprehensive health care to nearly 300,000 residents in a six-county region. It is one of only two Level II trauma centers, the only Level III Neonatal Intensive Care Unit (NICU) and the only Joint Commission-certified Advanced Thrombectomy-Capable Stroke Center north of Sacramento north of Sacramento. Mercy Medical Center Redding is a 266-bed regional medical center providing inpatient and outpatient services as well as specialized cardiovascular care, stroke care, orthopedics, neurological surgery, comprehensive cancer care, maternity care, and a robust robotic surgery program. In addition, the hospital’s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living. 

One Community. One Mission. One California 

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.

Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.

To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Coordinates block scheduling for the department to ensure maximum utilization of OR time which includesensuring appropriate and timely communication occurs
• Provides training to physician office staff as needed to ensure efficient departmental operations which includesconducting ongoing visits as needed to support strategic growth of service lines
• Coordinates surgery schedule and collaborates with centralized scheduling for the hospital to ensure schedule iscompleted within appropriate guidelines
• Serves as a resource for physician surgeon regarding scheduling needs
• Assists management with the daily operations of the department which includes ensuring staff records andrequirements including appropriate licenses and certifications are maintained
• Maintains timekeeping records for the department to ensure employees time is being appropriately recorded andnotifies management of any discrepancies

Job Requirements

Required

• One year experience working in inpatient or outpatient physician office
• Bachelors Other in a related field upon hire or (experience may be accepted in lieu of education)

Preferred

• Three years experience in Perioperative/Centralized scheduling preferred
• Procedural scheduling experience in a medical setting preferred or
• Leadership experience