Clinic Admissions Representative

Location:

Worker Type:

Work Shift:

Position Highlights

JOB SUMMARY:

The Clinic Receptionist/Scheduler/Medical Records is responsible for performing scheduling and registering of patients, answering phones and routing phone calls appropriately, and taking accurate messages and routing to appropriate staff in a timely manner.

ESSENTIAL JOB FUNCTIONS:

• Respects the dignity, confidentiality, and privacy of patients
• Able to use appropriate judgment in scheduling patients when making appointments
• Demonstrates knowledge of emergency procedures in office.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Messages taken accurately and appropriate messages forwarded consistently and timely.
• Monitor patient waiting times to inform appropriate personnel
• Payments/collections taken and receipts given to patients
• Knowledge of insurance plans and procedures.  Obtain correct insurance information when applicable to scheduled appointment.
• Self-paced, works quickly and efficiently in a fast-paced environment.
• Other duties as assigned.

EQUIPMENT USED TO PERFORM JOB:

Must be familiar with and able to operate all equipment utilized in the department, including computers/keyboards, copy machines, fax machines, telephones, printers, etc.

POTENTIAL JOB STRESSORS:

Must be able to deal daily with professional, non-professional and medical staff.  There are times of intense activity, coupled with down times.  Must be able to deal with potential unpleasant job activities resulting from frequent interruptions and/or distractions, customer demands, constant ringing of phone.  Must be able to effectively prioritize tasks amidst these activities.

EDUCATION AND EXPERIENCE:

Requires high school education.  Advanced secretarial or clerical training desired.  Previous medical experience preferred.  Computer knowledge necessary and knowledge of medical terminology very helpful.

SKILLS, KNOWLEDGE, ABILITIES:

• Possesses tactful verbal communication skills, and effective telephone etiquette.
• Demonstrates ability to problem solve through critical thinking applications and works well under stress while maintaining positive attitude and composure.
• Must have an ability to develop an excellent rapport with clients, customers, hospital staff and physicians, and physician office personnel.
• Must be flexible in work hours and job demands.

ESSENTIAL PHYSICAL DEMANDS:

Dexterity necessary for keyboarding/typing, dialing, filing, holding, indexing, inserting, lifting, opening, sorting, stapling, turning and writing.  Good communication skills and hearing are necessary when dealing with patients, visitors, nurses, physicians, and other staff.  Job involves frequent, repetitive motions of the hands/wrists involved with computer entry.

PHYSICAL DEMANDS OF JOB/WORKING CONDITIONS:

Sedentary (sitting):       75% of shift                 Outside work:               N/A

Standing:                      25% of shift                 Hours:                         8-10 hours/day

Body Motion:               Full range                     Mechanical:                 N/A

Lift:                             50 pounds                    Walking:                      5% of shift

Stairs:                           </=15 daily                   Exposure to Chemicals: Daily

Vision:             normal range with correction     Hearing:           normal range w/ correction