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POSITION PURPOSE:
Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
EXAMPLES OF DUTIES:
ESSENTIAL FUNCTIONS:
- Check station before, during and after shift for proper set-up and cleanliness.
- Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
- Record the details of the order from the guests, upsell, repeating the order to the guest to check for accuracy.
- Input the order into the Point of Sale computer in exact compliance with department protocol in order to inform the kitchen of the relevant details in the order being placed.
- When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
- Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Replenish beverages as necessary and check with guests for overall satisfaction.
- Market and serve upon request any dessert items or specialty beverages.
- Monitor guest satisfaction and present check. Process check per resort procedures.
- Communicate with kitchen chefs and abide by their rules, guidelines and requests.
OTHER:
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Regular attendance in conformance with the standards, which may be established by Trump National Doral – Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Perform any general cleaning tasks using standard resort cleaning products as assigned by supervisor to adhere to health standards.
• Supplement the bussers/food runners in clearing and resetting the tables.
• Perform all assigned side work to include replenishing condiments and restocking side stands. (Specific side work available).
• Perform other duties as requested, such as answering telephone and taking room service orders, handle special guest requests, and greet and seat guests according to Trump National Doral-Miami guidelines.
• Attend required meetings and contribute to the educational and communication processes.
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
PHYSICAL REQUIREMENTS:
Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs at 10, 25, 50, and 50+.
Physical Activity Frequency
Sitting Rare
Walking, climbing stairs Constant
Crouching/Bending/Stooping Occasional
Reaching Constant
Grasping Constant
Pushing/Pulling Occasional
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Constant
Lifting/Carrying (# lbs) – 10-40 lbs. Frequent
Travel Rare
OTHER DUTIES:
Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
• Safety Shoes (slip resistant) preferred
• Use of gloves (latex, vinyl, plastic)
• Apron
Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
QUALIFICATION STANDARDS:
EDUCATION
Prior hospitality experience preferred.
EXPERIENCE
Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred.
LICENSES OR CERTIFICATES
Food Handler Certification; Responsible Vendors Training; CPR Training preferred.
GROOMING
All associates must maintain a neat, clean and well-groomed appearance (specific standards available).
OTHER
Additional language ability is preferred, Spanish in particular.
Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.
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