Change Management Specialist

iShare Inc

Posted a day ago, valid for 22 days

Redlands, CA, US

$50 - $60 per hour

Full Time

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Sonic Summary

The Change Management Specialist position is located in Buffalo, NY, and offers a hybrid work mode with three days onsite each week.
Candidates should have over 8 years of experience in IT Service Management and Change Management, with strong expertise in ServiceNow.
Key responsibilities include managing Change Enablement, Change Calendar, and Change Governance, as well as having a solid understanding of ITSM processes and CMDB.
A salary range for this role is not specified, but candidates with financial services or banking experience are preferred, along with ITIL 4 Foundation certification.
Interested applicants can contact Austin Soto or Nicky Verma via email for more information.

Location: Buffalo, NY
Work Mode: Hybrid – 3 days/week onsite
Type: Full-time / Contract

Key Requirements

8+ years of IT Service Management / Change Management experience.

Strong ServiceNow Change Management expertise.

Experience with CAB, Change Enablement, Change Calendar, and Change Governance.

Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.

Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.

Strong ITIL knowledge; ITIL 4 Foundation required.

Experience with Incident & Problem Management integration.

Knowledge of DevOps/CI-CD change management and automation.

Strong analytical, communication, stakeholder management, and leadership skills.

Financial services/banking experience is preferred.

ServiceNow CSA/CIS-ITSM certification is a plus.

Flexible work from home options available.

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