Accountant Receivables III

Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.  Additional paid sick leave is also provided if required by state or local law.  

Summary of Position:

The Accountant Receivables III is responsible for independently managing high-volume and high-complexity customer accounts, resolving escalated issues, and ensuring payment and billing accuracy. This role requires advanced research and problem-solving skills, extensive customer communication, and coordination with multiple internal departments to address disputes and process gaps. The Specialist III serves as a subject matter resource for the AR team, assisting with training, providing guidance on complex cases, and supporting the AR Supervisor in process improvement initiatives.

Essential Functions:

• Manage a portfolio of high-volume and/or high-complexity customer accounts, including invoice distribution, payment posting, and account reconciliation.
• Serve as the primary point of contact for escalated payment, billing, and dispute issues.
• Conduct in-depth research to resolve complex account discrepancies, coordinating with multiple internal departments and external stakeholders.
• Communicate regularly with customers to negotiate payment arrangements, resolve disputes, and maintain positive relationships.
• Monitor customer account trends to identify potential payment risks and escalate concerns to the AR Supervisor or Manager.
• Maintain detailed and accurate account notes, documenting all communications, agreements, and actions taken.
• Validate and analyze aging reports for assigned accounts, recommending actions to improve collection outcomes.
• Provide guidance, training, and support to AR I and AR II team members on handling complex cases.
• Assist the AR Supervisor in process improvement initiatives and in implementing best practices across the AR team.

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience:

• Bachelor's degree in accounting or related field
• 4-6 Years of Experience

Qualifications:

• Advanced understanding of accounts receivable processes, including general ledger impact, debits/credits, aging schedules, collections strategies, and dispute resolution.
• Proficiency in Microsoft Excel (intermediate to advanced functions such as pivot tables, lookups, and complex formulas) and Outlook.
• Extensive experience using at least one accounting-related ERP system; experience with multiple systems and complex account structures preferred.
• Proven track record of resolving high-volume and high-complexity account discrepancies independently.
• Excellent verbal and written communication skills, including the ability to manage sensitive or escalated customer interactions professionally.
• Strong analytical and mathematical skills with exceptional attention to detail.
• Demonstrated ability to prioritize and manage competing deadlines in a fast-paced environment.
• Ability to provide guidance and training to junior AR staff on complex processes.
• Tech-savvy with the ability to quickly learn new systems, portals, and tools.
• Results-driven with a strong sense of ownership and accountability for assigned accounts

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.