Production and Repair Manager (63597)

Job DetailsJob Location: Redmond Headquarters - Redmond, WA 98052Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $92,700.00 - $120,000.00 SalaryTravel Percentage: NoneJob Shift: DayJob Category: Management About the Position Plans and manages the overall production activities in the construction of United States Products (USP) and Custom Order Products (COP) items, as well as sales demonstration kits. Responsible for overseeing production schedules and applying performance standards for measuring quality, cost, and delivery. Monitors daily operations to identify and resolve problem areas relating to staffing, scheduling, tooling, quality, and production line arrangement. Engages in strategic planning, working toward continuous improvement using TQM principles and strategies. Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Manages Production staff and oversees all functions within the Production department, setting and ensuring KPI's are met or exceeded, and that each employee's performance meets or exceeds expectations. Monitors production processes. Initiates and coordinates cost reduction and efficiency activities and inventory control programs, ensuring maximum profitability. Assesses resource requirements to ensure successful completion of goals. Manages material handling processes, ensuring that warehouse layout is designed for maximum efficiency in pulling parts for manufacturing orders. Upgrades and maintains facility layout with best practices utilizing computer system and shelving labelling for optimal parts storage and retrieval. Creates, updates, and reviews BOM (Bill of Materials) and PWI (Production Work Instructions) on new USP items, and ensures new products are in stock on or before their scheduled launch date. Utilizes MRP with help of Data Analyst/Purchasing department to maintain optimal stocking levels to minimize backorders and parts shortages. Monitors production standards and corrects any problems that arise in a timely manner. Notes and implements PWI work instruction improvements as identified by staff, and documents in assigned software. Ensures that health and safety standards are met within the Production department. Coordinates COP orders, either building or assigning them to be built. Creates BOM for new COP items and ensures quality standards meet the same standards as USP items. Coordinates with other departments relating to new product releases, COP's, product issues, or any changes relating to USP/COP products. Builds test fixtures for new USP items. Prepares reports on Production department quality, cost, and delivery metrics and presents for quarterly management review reports. Manages Repair department relating to monitoring KPI's, workflow, and labor resources. Allocates resources as needed between Repair and Production departments to meet delivery schedules in each area. Provides sales demonstration kits as directed by Sales and Technical Services. Schedules, assembles, programs, and tests working Aiphone demonstration kit systems, and packages securely in cases as requested. Assigns to test and repair returned demo kits as necessary. Additional Responsibilities include the following. Works with outside vendors to ensure quality standards are met. Reports any concerns or issues and use the Corrective Action system for corrections as needed. Maintains and orders stock of non-inventory supplies required to produce USP and COP products. Ensures company quality management system complies through internal audit process. Creates additional or makes improvements to existing test fixtures. Recommends improvements and requests resource needs to improve quality and delivery standards. Meets regularly with Production department to review QCD metrics and discuss/implement TQM initiatives. Inter-relationship Relationship of position with internal, lateral, and external groups. Interacts with co-workers as a leader. Works closely with Purchasing and Engineering on product development plans. Member of New Product Planning Committee. Interacts with suppliers and manufacturers. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to lift and/or move up to 50 pounds. The employee is regularly required to sit for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; and talk or hear. Occasionally required to climb ladders, stand, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position may occasionally require exposure to chemical hazards and to the production site where certain conditions require the use of personal protective equipment (PPE), such as safety glasses and gloves. Company will provide PPE and training. For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical manufacturing environment, using tools and equipment associated with the electronic industry. Position may require extended work hours and occasional travel to vendor sites. GENEROUS BENEFITS: Base salary with guaranteed bonus and performance bonus potential Health benefits Generous 401K match Additional benefits Qualifications Position requirements The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Related Experience: Bachelor’s degree or 10 years of work experience in an electronic product manufacturing environment with minimum 2 years manufacturing and/or QA experience. Expertise with assembly, testing, and repairing of electronic equipment required. Must be able to distinguish different colors, audible tones and have good visual acuity. REQUIRED COMPETENCIES: To perform this job successfully, an individual should have knowledge of: Excellent written, oral communication and presentation skills required. Must have strong problem-solving skills and communicate persuasively. Steady paced, able to work consistently with many distractions. Must be able to work within a team and independently. Must be able to maintain an organized schedule with competing priorities, executing plans within scheduled deadlines. Proficient in Microsoft 365 (Excel, Word, PowerPoint, and SharePoint) with knowledge of standard CRM Database package and other software programs used within the company. Maintains a professional manner when talking with team and customers, whether on the phone or in person. Able to lead a team in a manufacturing environment, meeting or exceeding company's quality and quantity goals. Acts in ethical and professional manner at all times with colleagues, customers, and vendors, representing the highest standards of Aiphone management behavior. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization. Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Plans, distributes, and monitors work assignments; evaluates work performance and provides feedback to others on their performance.