Engineering Quality Lead

Job Description:

Primary Duties:

• Works with Quality Management to maintain the Quality Manual and participates in annual review and updates of the Quality Manual.

• Participates in yearly department strategic planning sessions, monthly Quality reporting to Senior and Executive Leadership, and customer facing meetings.

• Develops quality control systems designed to ensure final products meet customer specifications and performance requirements. 

• Utilizes statistical and root cause analysis to review current and past failures.

• Provides suggestions for improvements and assists in implementing changes.

• Creates, implements, and oversees the development of quality standards/metrics.

• Works with Engineering, Sales, Warranty, and Field Service personnel to resolve customer complaints and address field service technical problems.

• Plans, coordinates, analyzes, and reports quality issues, key performance indicators and continuous improvement activities.

• Ensures follow-up on improvements, corrective actions and activities related to customer complaints and reports to the customer the status of the actions.

• Works with other departments and outside manufacturers to ensure that purchased and manufactured parts meet engineering and customer specifications/standards.

• Supervisory responsibilities include directing workflow, managing schedules, and providing coaching, feedback and disciplinary actions as required to assigned subordinates.

Job Requirements

Education and Experience Requirements:

Bachelor’s degree in Quality Management, Business Administration, Supply Chain Management, Mechanical, Electrical, Computer,  or Industrial Engineering, or a related field.

License(s) and Certification(s): Experience in Quality (ASQ CQE Certification), ISO, Lean, Statistical Process Control, Auditing, HVAC, and Continuous Improvement methodologies are preferred.

Certification as a Lean Six Sigma Green Belt is preferred but not required.

Knowledge, Skills, and Abilities:

• Experience with SAP modules such as EWM (Extended Warehouse Management) or IM (Inventory Management).

• Proficiency in Microsoft Excel and Power BI for data analysis and reporting.

Essential Mental Functions:

• Communicates effectively in written and spoken form.

• Exhibits good decision-making and problem solving abilities.

• Demonstrates strong multi-tasking capabilities and organizational skills.

• Works effectively in a team environment.

• Works effectively in a fast-paced high-pressure environment.

• Able to set tasks and direct the work of others.

• Bi-lingual a plus

Essential Physical Functions:

• Lift up to 50lbs.

• Sit or stand for up to 95 percent of work hours.

• Periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.

• This position requires occasional travel as part of its responsibilities.

• Travel for this role is required. English proficiency is mandatory.

Work Environment:

• Work is performed in a combination of climate-controlled office setting and may require frequent exposure to the manufacturing production floor, laboratory, and field environments

• Will be required to wear proper personal protective equipment and follow all safety procedures 

• May be called into work outside of normal work hours or work extended hours in emergency situations 

• Work requires regular domestic travel to customer sites, service locations, manufacturing facilities, and suppliers, including overnight stays 

• Ability to work in production and service environments while following all safety requirements

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time.  The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Benefits and Compensation Summary:

We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including:

• Tuition reimbursement

• Paid time-off

• Paid holidays

• Healthcare insurance & Health Savings Accounts

• Profit sharing or Annual Incentive Plan Bonus

• Premium 401(k) plan

Pay Range: