Key Responsibilities

• Serve as the primary onsite point of contact for all security system-related issues

• Diagnose and troubleshoot issues across multiple systems, including:

o Card readers

o Access control panels

o Turnstiles

o CCTV cameras

o Intercom systems

o Other integrated security devices

• Perform basic repairs and preventative maintenance, including:

o Hardware adjustments

o System resets

o Support for firmware updates and upgrades (execution led by Systems/Tech team)

• Monitor and review incoming service tickets

• Assess issues and determine whether they can be resolved onsite or require escalation

• Escalate complex or unresolved issues to appropriate internal teams or vendors

• Track issues through to full resolution, ensuring closure and documentation

• Maintain accurate service logs, including actions taken and outcomes

Performance Metrics

• Response time to service requests

• Time to resolution

• Frequency of recurring device failures

• Ticket volume, backlog, and status tracking

Deliverables

• Completed and closed service tickets

• Detailed service logs

• Regular performance reports

• Issue trend and root cause summaries

Service Expectations

• Provide onsite support during assigned working hours

• Maintain clear and timely communication with stakeholders

• Escalate unresolved issues promptly

• Minimize operational disruption during maintenance and repairs

Qualifications & Skills

• Experience with physical security systems (access control, CCTV, intercoms, etc.)

• Strong troubleshooting and diagnostic skills

• Basic understanding of networking and system integrations

• Ability to perform minor hardware repairs and maintenance

• Strong organizational and documentation skills

• Effective communication and coordination abilities

Assumptions

• Access to required systems, tools, and physical locations will be provided

• Necessary tools and spare parts are available onsite

• Vendor and advanced technical support is available for escalations

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

 See a different world.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#AF-PSIL

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Employee assistance plan
Securitas Saves discount program
Paid holidays
Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Learn more about this Employer on their Career Site

Technical Specialist