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Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Position Summary:
The Senior Automation Service Engineer will provide primary support to laboratory operations at Guardant Health facilites. The selected candidate will be baseds in the Redwood City, CA facility but will also provide support to other satellite locations as necessary. He/she will be responsible for performing or facilitating laboratory PC and networking configuration across all Operations and Development laboratories. This position requires a candidate that is strong in root cause analysis and support of IT equipment commonly used with DNA sequencing instrumentation. He/She must be detail oriented, have worked in a regulated environment (CLIA, CAP and FDA desirable), strong documentation skills (GDP) and strong communication skills both written and verbal.
Essential Duties and Responsibilities:
Respond to IT/Infrastructure-related issues and serve as the Tier 1 support function.
Support software and applications utilized by the Automation Service Engineering team.
Proceduralize and cross-train on support processes to ensure continuity between cross-functional departments
Develop a knowledge base for issue resolution history
Manage and maintain PCs and peripherals for laboratory equipment
Manage and configure network infrastructure for Operations and Development equipment
Manage and configure and equipment cameras
Develop and deploy product-specific PC images
Collaborate with continuous improvement team to streamline equipment IQOQ processes
Troubleshoot network connectivity issues with laboratory instrumentation
Execute Installation and Operational Qualifications on PCs, labelers, printers, etc
Manage ViewPoint monitoring system upgrades and support
Implement SW upgrades across all laboratory equipment
Perform IQOQs on labelers, printers, PCs, etc
Provide support to Guardant Health’s public private partnership (PPP) IT staff to ensure alignment with Guardant Health IT infrastructure
Define IT specifications and requirements to all external customers and satellite locations to ensure compliance with Guardant Health’s information and security regulations
Represent Automation Service Engineering in cross functional meetings.
Execute special projects as assigned.
Required Qualifications:
Minimum of 5 years of relevant IT/Infrastructure or Service Engineering experience
BS degree in a scientific or engineering focus.
Proficiency in operating and troubleshooting Microsoft and MAC OS systems
Proficiency in troubleshooting networking and various software applications.
Strong customer focused service experience.
Ability to constructively challenge concerns and engage in transparent conversations
Ability to identify, analyze and solve problems with minimal direction and make decisions with confidence.
Strong attention to detail and accuracy.
Ability to successfully balance and prioritize multiple ongoing projects/requests
Experience with use of virtual machines to drive robotics is desirable
Strong communication skills (verbal and written)
Ability to work effectively in a team environment and build strong working relationships
High degree of initiative and self-motivation
Drive for continuous improvement
Experience supporting Seagull Bartender and Mesa Labs Viewpoint is desirable
Hybrid Work Model:This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Please visit our career page at: http://www.guardanthealth.com/jobs/
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