AR Chargeback Specialist

Company Background: Farmina is nature and science in perfect harmony. Our mission is to develop the best all-natural, nutritious, and scientifically validated food that dogs and cats will love. Farmina is an innovative Pet Nutrition Company focusing on servicing dog and cat pet parents to make the best personalized nutritional decisions for their pet's well-being while providing life changing solutions along the way.

We at Farmina firmly believe in our company motto: Happy pet. Happy you.

Position Purpose

The AR Chargeback Specialist serves as a key liaison between the Sales team, Distributors, and the Accounts Receivable Supervisor. This role is responsible for receiving and analyzing credit requests, preparing internal documentation, and issuing credits with accuracy and timeliness.

Requirements

• Bachelor’s degree or equivalent work experience
• 1-3 years of general accounting or accounts receivable experience
• Proficiency with accounting software CRM systems
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to set, prioritize and manage all projects and job duties to reach department goals and objectives
• Proficient in Microsoft Office applications
• Must be self-motivated and able to work both independently and on a team
  

Must be willing to work mandatory overtime, weekends and different shifts as needed.

Key Responsibilities

• Receive, analyze, and prepare internal credit forms based on supporting documentation
• Communicate with Sales Team and Distributors to get clarifications as needed
• Send internal credit forms for approval and issue credits
• Issue claim credits in coordination with Inside Sales and Quality teams
• Analyze distributor spending by program
• Support creation of coupon reporting
• Prepare quarterly rebate documentation
• Ensure accuracy and completeness of claim‑related credits
• Daily use of Microsoft Excel and Microsoft Dynamics NAV
• Utilize CRM tools to manage customer and distributor interactions

Benefits:

• Empower 401k
• Hartford Company Paid AD&D
• Hartford Voluntary AD&D
• Hartford Voluntary Long-term Disability Insurance
• Harford Voluntary Child Life
• Hartford Short-term Disability Insurance
• Colonial Life Critical Illness
• Colonial Life Term Life
• Colonial Life Whole Life
• Health FSA
• Dependent Care FSA
• Colonial Medical Bridge
• Colonial Accident
• Harford Voluntary Life Dependents
• Hartford Voluntary AD&D Dependents
• Hospital Indemnity
• NYC Commuter Benefits
• Employee Pet Food Discounts
• Paid Maternity Time Off
• Paid Paternity Time Off
• Paid Adoption Time Off
• Pet Wellness Insurance
• Pet Accident and Illness Insurance

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Farmina is An Equal Opportunity Employer