Airport Services Supervisor - RNO

Short Summary 

As an Airport Operations Concierge Supervisor at JSX, you will lead day-to-day airport operations while guiding a customer-focused team to deliver exceptional service in a fast-paced environment. You’ll play a key role in coaching and developing Crewmembers, reinforcing consistent standards while supporting safe, efficient, and seamless operations. 

This Is How We Fly 

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. 

About the Role:  

As an Airport Operations Concierge Supervisor, you will oversee day-to-day airport operations and lead a team responsible for delivering exceptional service while maintaining the highest levels of safety and efficiency. You’ll coach and develop Crewmembers, coordinate across departments, and ensure that all operational, safety, and compliance standards are met—while creating an environment where both Customers and Crewmembers thrive. 

A Day in the Life: 

Your day will be dynamic and people-focused, balancing leadership, operational oversight, and problem-solving to ensure seamless airport performance. You’ll spend your time coaching Crewmembers, managing daily operations, and ensuring every Customer interaction reflects JSX’s commitment to excellence. Additional responsibilities include: 

• Lead and motivate Airport Operations Concierge (AOC) teams to deliver safe, consistent, and exceptional service. 

• Ensure adequate staffing, scheduling, and operational coverage across Above Wing and Below Wing duties. 

• Maintain compliance with all DOT, FAA, and Company regulations, serving as a role model for safety and professionalism. 

• Oversee ramp operations, aircraft parking, and turnaround coordination. 

• Coach and develop Crewmembers through real-time feedback and structured performance discussions. 

• Partner cross-functionally with Maintenance, Catering, and Flight Operations to ensure on-time departures and quick recoveries during irregular operations (IROP). 

• Audit operations for compliance, safety, and efficiency, taking corrective action when needed. 

• Manage inventory, amenities, and lounge presentation to maintain brand standards. 

• Review and approve timecards, ensuring accuracy and compliance with payroll policies. 

Why You’ll Love This Role: 

• Leadership with Impact: Shape the success of your team and the quality of every Customer journey. 

• Operational Excellence: Drive results across safety, hospitality, and on-time performance. 

• Collaborative Environment: Partner with departments across JSX to enhance the travel experience. 

• Career Growth: Build your leadership experience within one of the fastest-growing airlines in the U.S. 

What Makes a Successful Airport Operations Concierge Supervisor? 

We’re looking for someone who is: 

• Safety-Focused: You ensure every operation is conducted with vigilance and care. 

• Composed: You lead calmly and confidently under pressure. 

• Empowering: You uplift your team through mentorship, feedback, and recognition. 

• Customer-Driven: You model the hospitality and service standards that define JSX. 

• Entrepreneurial: You take ownership, act decisively, and continually seek to improve. 

Requirements: 

• In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment. 

• 2+ years of airport operations experience 

• Ability to lift 75+ pounds 

• High school diploma or GED 

• Comfortable with intermittent physical activity, including bending, reaching, and standing for long periods 

• Flexibility to work early mornings, late nights, weekends, and holidays 

• 4+ years of customer-facing experience in service or hospitality industries 

Preferred Experience: 

• 4-year degree in a related field 

• Previous aviation, ramp, or hospitality experience 

Skills, Licenses, & Certifications: 

• Current and valid Driver’s license required. 

• Strong understanding of airport operations, safety procedures, and service recovery 

• Proficient in Microsoft Office and Company systems 

• Excellent communication, coaching, and problem-solving skills 

• Ground Security Coordinator (GSC) training (or ability to obtain) 

Important Safety and Security Requirements: 

All Airport Services Crewmembers are certified as Ground Security Coordinators (GSCs), trained for customer and baggage security screening, and are responsible for: 

• Monitoring the operational environment and reporting safety risks in real time 

• Ensuring compliance with updated policies, alerts, and regulatory guidance 

• Maintaining personal readiness for safety-sensitive duties 

• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines 

Benefits & Perks: 

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost. 

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family. 

• 401(k) match: 50% of your first 8% 

• Generous PTO: Take time to recharge with our flexible PTO plan. 

Additional Information: 

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc). 

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin. 

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!