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Please note this position has a compensation range of $18.00-$22.00 per hour.
Position Summary: Â This position under general supervision, operates as part of the care team performing a variety of non-patient facing functions including, processing referrals, biologics processing, and other duties regarding patient visits.
Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Other duties may be assigned.
•   Provides customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
•   Works incoming referrals logs and contacts patients to schedule appointments.
•   Work closely with all members of the clinical team to provide high quality, efficient care to patients and their families
•   Communicate directly and indirectly with the Provider in order to appropriately coordinate patient care.Â
•   Discuss patient concerns over the phone and/or via the electronic health record.
•   Communicate lab & other test results to patients per protocol.
•   Manage and monitor the biologics process for applicable patients
•   Communicate adjustments or changes in treatment plans to patient as instructed by Provider.Â
•   Provide patient education as directed per protocol.
Experience Requirements
•   Minimum one-year experience in a clinical environment
•   Ability to take direction and collaborate and work with other staff
Education, Licensure & Certification Requirements
•   High School diploma or equivalentÂ
•   Associates degree or related healthcare certification, preferred
Knowledge, Skills and Abilities Requirements
•   Strong attention to detail and accuracy, professional attitude, reliable
•   Ability to handle confidential and sensitive information
•   Ability to communicate in an active multi-office environment
•   Ability to efficiently operate all job-related office equipment
•   Ability to follow or provide verbal and written instructions
•   Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
•   Basic to intermediate computer operation
•   Mathematical and/or analytical ability for basic to intermediate problem solving
•   Specialty knowledge of systems relating to job function
Learn more about this Employer on their Career Site
