Patient Services Representative - Aesthetics

Position Summary:  The Cosmetic Patient Service Representative is responsible for helping patients navigate the aesthetic process and serves as a liaison—or translator—between the patient and the provider. The Cosmetic Patient Service Representative will build and maintain relationships with patients and deliver consistent customer service excellence including, but not limited to: scheduling appointments, assisting in retail product sales, post appointment patient follow up, and a seamless patient check out experience.

Essential Duties and Responsibilities: 

•    Greet patients warmly and provide unparalleled care consistent with the standards of a leading aesthetics medical practice.

•    Responsible for loyalty program(s) education and sign up for new and existing patients during appointment check in (Alle, Alle Flash, Aspire etc.)

•    Collect and enter all necessary demographic, forms, and billing information from patients or responsible parties

•    Assist in end of the month inventory procedure

•    Accurately collect and enter cash and credit card collections using multiple systems at time of service (TOS) 

•    Cross train with Cosmetic Scheduler in order to provided coverage and teamwork when necessary

•    Support the Cosmetic Manager in various billing tasks and reporting

•    Ordering brochures and office supplies to ensure the office is properly stocked.

•    Disbursing mail and packages

•    Keep the front reception area organized, clean, and well stocked.

•    Actively support and assist in driving sales for all aesthetic events and specials, including but not limited to daytime events, skincare events, virtual sales, evening open houses

•    Make all pre appointment outbound calls to confirm with patients their arrival time, duration of appointment, pre-procedure and post-procedure care, etc.

•    Routinely contact past and/or potential patients with the intent of generating additional encounters and consideration of future services

•    Attend all training for skincare education and new treatments. 

•    Assist in creating compelling and visually appealing content for various social media platforms while adhering to the Brand Ambassador policy and procedure

•    Gather social media data and trends within the market to assist in finding growth opportunities and real time patient interest

•    Collaborate with the Cosmetic Manager and team to ensure social media content up to date and relevant

•    Experience with various social media platforms, adobe creative suite, Canva, and other graphic design and video editing.

•    Other duties as assigned

Education and Experience Requirements:

•    Previous experience in a healthcare setting, preferably as a Medical Receptionist in a cosmetic practice setting 

•    Knowledge of medical terminology and procedures, including familiarity with cosmetic practice

•    Understanding of cosmetic office procedures and the ability to handle high-pressure situations

Excellent communication skills and the ability to operate phone systems effectively

Knowledge, Skills and Abilities Requirements:

•    Passion for cosmetics industry

•    Detail oriented, professional attitude, reliable

•    Reliable, yet flexible and adaptable.

•    Excellent written and oral communication skills.