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Brief Summary:
The warehouse supervisor is responsible for planning the daily work of warehouse associates to ensure they are working safely and efficiently. Warehouse supervisors should be looking for ways to solve problems and improve processes. You are also tasted with checking emails, approving the quality of products, send quality issues reports, and communicating with staff.
Essential Functions:
- Maintain organized, clean and safe warehouse environment
- Follow proper shipping and receiving protocol
- Efficiently pull, pack, strap, and stage orders
- Check incoming and outgoing orders for accuracy
- Load and/or unload OTR trailers
- Plan and schedule daily work of the warehouse team
- Supervise and lead staff to obtain a safe and efficient work environment
- Inspect products for quality and process quality issue reports
- Communicate issues to CSR's and purchasing staff
- Assist with inventory management and control
- Learn all product specifications including their size, color, shape, material, and type
- Inspect forklifts and warehouse equipment daily and report any issues to warehouse manager
- Safely operate stand-up reach and sit-down forklift
- Attend all safety meetings and uphold all warehouse safety protocol and instruction
- Work cooperatively in team environment
- Work within the framework of the company's defined policies, procedures, goals, and directives.
- Any other duties required of this position
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Knowledge, Skills and Experience:
- High School Diploma or equivalent preferred
- 5 years of general warehouse experience
- 1-2 years of warehouse supervisory experience
- Ability to lift up to 100 lbs.
- Bi-lingual in Spanish is a plus
- Excellent verbal and written English communication skills
- Strong math skills
- Close attention to details and high level of accuracy
- Excellent attendance at current or previous employment
- Desire to work in a fast paced and positive environment
- Highly organized and deadline oriented
- Self-motivated, proactive, and open to cross training on equipment and functions
- Ability to make sound, independent judgments
- Capacity and desire to expand knowledge of software capabilities
- Take initiative to plan, organize, and complete assignments independently
- Initiate, maintain, and complete both short term and long-term projects simultaneously
- Able to work independently and work effectively as a member of a team
- Able to handle regular interruptions to serve the needs of others while maintaining focus on multiple priorities and short and long term deadlines
- Able to finish projects both quickly and accurately
- Able to proactively seek out ways to improve upon existing methodologies
- Maintain the highest level of integrity and confidentiality
- Establish and maintain cooperative relationships with employees, maintaining a warm and professional manner with a positive employee relations and customer service mindset
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Please note: in some of our locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:
- Gain knowledge of all current and new product lines
- Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
- Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
- Comply with all safety policies and protocols
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