Call Center Representative (Registration Associate)

Employment Type:

Shift:

Description:

Registration Associate – Call Center – Rensselaer, NY - FT

If you are looking for a Registration position in a Call Center, this could be your opportunity.  Here at St. Peter's Health Partner's, we care for more people in more places.  This position is located at 295 Valley View Blvd Rensselaer, NY.

Call center experience is highly preferred.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge
• Advancement:  Strong orientation program, generous tuition allowance and career development
• Work/Life:  Office Hours, Monday - Friday

What you will do:

The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients’ therefore; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

• Answer incoming calls and schedule appointments in accordance with set protocol
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Data entry of new patient information into computer system
• Attend mandatory training sessions to stay updated on policy changes
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures

What you will need:

• Multiple phone line experience

• Strong interpersonal and communication skills

• Problem analysis and problem solving

• Previous call center experience a plus

• Customer service oriented

• Attention to detail, multitasking

• Bi-lingual speaking a plus but not required

• Positive attitude and be self-motivated

• High School Diploma or GED

• Ability to lift 20 lbs.

Pay Range: $17.50-$21.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.