Description

Lead. Grow. Build Something That Matters.

As You Wish Electric, Plumbing, Heating and Air has served the Greater Seattle area for 20 years. As a trusted leader in residential home services, we’re growing and looking for a hands-on HVAC Service Manager to take our HVAC service department to the next level.

Mission

Grow the HVAC department to $6 million annually in total revenue. This is a high-impact leadership opportunity for someone who delivers results, builds teams, and leads from the front.

What You’ll Be Doing

This is not a sit-behind-the-desk role. You’ll be leading from the front, both in the field and in the office.

Lead & Develop a Strong Team

• Coach and mentor HVAC technicians through regular ride-alongs

• Conduct weekly 1:1 meetings with direct reports

• Provide call-by-call coaching to improve technical and customer interaction skills

• Set clear expectations and hold your team accountable

• Help recruit, hire, and develop top talent

• Collaborate with existing leadership to optimize processes, improve service efficiency, and scale performance

• Performance management through accountability and consistent top grading

Drive Growth & Performance

• Own department performance: revenue, margins, and efficiency

• Responsible for contributing to and executing a revenue plan in service performance, in alignment with an established management team

• Track and improve KPIs like average ticket, conversion rates, and productivity.

• Identify opportunities to grow the business and improve operations

• Drive service strategy focused on achieving and increasing high ticket averages

• Balance technical expertise with a sales-driven mindset to promote and sell services and solutions

• Maintain ownership of HVAC Service team budget, including forecasting, cost control, and profitability

• Target: $500k monthly revenue average for the HVAC department

Stay Hands-On in the Field

• Work alongside HVAC Service Technicians and Comfort Advisors to coach customer interactions

• Ensure quality work and strong customer experience

• Be a resource your team can rely on

Run a Tight Operation

• Manage labor, expenses, and overall department profitability

• Partner with dispatch to optimize scheduling and efficiency

• Oversee payroll, job data, and administrative functions

Deliver Great Customer Experience

• Support HVAC Service Technicians in providing top-tier service

• Handle escalated customer issues with professionalism and care

What We Offer:

· Competitive Pay & Bonuses: Total compensation package from $120,000.00 - $149,000.00

· Perks: Company vehicle for work use + allocated gas amount.

· PTO + 6 paid holidays

· Weekly pay; Every Friday is payday!

· Comprehensive Benefits Package:

· Health insurance with 75% employer-paid premium for employees, 50% for dependents.

· 401(k) matching

· On-going training

Requirements

Core Competencies:

Collaborative — Works well across teams and leadership
Rational — Makes data-driven decisions grounded in logic
Consistent — Reliable performance and follow-through
Grit — Ability to weather the storm
Problem solver — Solution-oriented and motivated to find a way

Experience Requirements:

Experience within the HVAC trade (field or leadership) preferred but not required
Proven track record of building a team from 10 to 20 people
Proven experience leading teams and improving performance
Strong understanding of service operations
Sales experience – prefer residential sales but open to industry background
ServiceTitan experience preferred
Data-driven decision-making skills
High business acumen

Ready to Lead From the Front?

If you're the type of leader who takes ownership, develops people, drives results, and is motivated to find a way—even when conditions are tough—we want to talk to you!

Apply today and help us build the future of our service team.

Learn more about this Employer on their Career Site