Supervisor (RN), Product Control

Bloodworks Northwest is backed by more than 70 years of Northwest history and 250,000 donors. A national leader in transfusion medicine, Bloodworks has been chosen to serve more than 90 hospitals in Washington, Oregon and Alaska – partnering closely with local hospitals to deliver the highest level of patient care. Patients with traumatic injuries, undergoing surgeries or organ transplantation, or receiving treatment for cancer and blood disorders all depend on our services, expertise, laboratories and research. We are local, nonprofit, independent, volunteer-supported and community-based.

We have a fantastic new job opportunity for a Supervisor (RN) in our Product Control Department. As a member of the Leadership Team, provide oversight of the day-to-day activities of the organization that support the achievement of short- and long-term organizational goals. Provide leadership, expertise, and oversight for all operational aspects of the Product Control Eligibility Group. Provide day-to-day oversight of personnel and release of acceptable blood components. Assure department processes and procedures are compliant with accreditation and regulatory standards. Promote and maintain exceptional donor care, safety, and education by directly supporting donors and the Donor Service Employees working with donors, as it relates to reaction procedures and processes—participate in the management team to set vision and direction for the Product Control Eligibility group.

Principal responsibilities include, but are not limited to: - as a Bloodwork Supervisor and as a member of the Leadership Team (LT)

• Participate as a collaborative member of the LT to support leadership across the entire organization, in addition to providing leadership to the teams and functions reporting through you
• Appropriately and responsibly serve as a representative of Bloodworks / The Organization in your interactions with employees, volunteers, vendors, donors, and others. As a leader of Bloodworks
• Provide timely and honest feedback to fellow managers regarding how the team functions
• Challenge and offer support to fellow managers to ensure each department is contributing to the success of the organization
• Ensure the safety of the workforce through administration of safety policies and monitoring of safety incidents
• Maintain confidentiality

Within the department 

• In partnership with senior department leaders, assist in setting department direction, vision, values, goals, and objectives consistent with Bloodworks' mission and strategic plan; consistently model values, and coach and mentor for the same expectation. Contribute and build upon current practices and procedures in support of values, mission, and goals. 
• Personally demonstrate and inspire a commitment to quality through compliance with laws, regulations, standards, policies, procedures, and practices; ensure that department actions (self, staff, documentation, etc.) are consistent with this commitment.
• Hire, develop, and retain a successful team
• With staff, determine performance goals and provide ongoing feedback.
• Monitor successes and challenges of the team
• Ensure department supports a balance of employee personal and business goals
• Ensure customer needs and expectations are met 
• Adhere to department budget and forecast
• Recommend and maintain proper staffing levels to carry out department objectives
• Recommend systems, resources, and procedures to achieve the department’s success

PRINCIPAL RESPONSIBILITIES- AS SUPERVISOR (RN), PRODUCT CONTROL

• Oversee the donor reaction care procedures to ensure Product Control Eligibility staff; provide continual dynamic assistance to Donor Services staff and guide appropriate follow-up with donors
• Act as a resource for Donor Services Supervisors, Bloodworks staff, and the medical community to interpret policies, procedures, and criteria related to donor care and eligibility
• Follow up on customer service issues by handling elevated, complex, and mid-level donor/parent concerns and make recommendations to enhance the donation process
• Manage workflow; investigate and correct problem situations: Record Release, product extractions, donor reaction management, and bench assignments; make daily adjustments as needed
• Ensure accurate daily review of donor records/reports, and that any necessary follow-up with donors, staff, and other departments occurs promptly
• Establish departmental performance metrics and quality indicators; compile data and produce and publish descriptive reports; communicate performance to workgroup
• Ensure training and ongoing competency evaluations are completed promptly
• Conduct regularly scheduled individual and team meetings to support effective communication of interdepartmental Product Control changes and to support team communications
• Schedule staff work assignments to assure op mal productivity and cost effectiveness; monitor schedules to assure staffing resources are appropriately allocated and concerns are addressed.
• Ensure team is providing a high level of customer service to donors, patients, other departments, and any other stakeholders
• Problem Solving and Process Improvement- Implement improvements promoting quality, regulatory compliance, and efficiency.
• Troubleshoot and resolve any issues with Record Release, product extra cons/withdrawals, donor reaction management, donor follow-up, and product and donor eligibility issues when required
• Contribute to the Donor Services Leadership Team to recommend methods to improve the donor experience, improve quality, increase efficiency, and achieve organizational goals
• Respond to, investigate, document, and track/trend inter/intra departmental nonconformances that could contribute to errors, accidents, or adverse outcomes. 
• Effective liaison between Leaders, QA, and Medical to ensure product safety and donor follow-up activities.
• Develop SOPs and provide consultation when needed
• Develop and maintain strong regulatory knowledge of donor eligibility, post-donation, and record review activities.
• Oversight for the accuracy of standard operating policies, processes, and procedures (SOPs) for Product
• Control Eligibility; oversee evaluations and validations of new processes
• Prepare project documentation including SBARs, PEC documents, and financial modeling
• Monitor and report on Quality Indicators and Corrective Acons/Preventative/Actions (CAPA)
• Serve as primary liaison/contact person for any external or internal audits/inspections
• Represent the department in consultations with internal and external customers
• Must maintain an active Registered Nurse License in all states within position service area
• Comply with all applicable Standard Operating Procedures (SOPs) as written.
• Perform other duties as assigned. 

REQUIREMENTS:

EDUCATION & EXPERIENCE:

• Graduate of an accredited school of nursing; or RN with 2 years of licensed nursing experience, BSN preferred. 
• Current R.N. license from the State of Washington. Must maintain an active Registered Nurse License in all states within the position's service area.
• Four years' experience with progressively increasing responsibilities in a Blood Banking environment preferred.
• Minimum of two years of supervisory/management experience with proficiency in technical, leadership, and team building skills required.

Specific job skills include, but are not limited to:

• Requires ability to comprehend the criticality of testing results as they relate to blood components being prepared for transfusion; includes a fundamental understanding of the financial value of testing and blood components, and the necessity to follow all regulatory rules and regulations (AABB, CFR, EU, CLIA, HIPAA, and State), including FDA's Good Manufacturing Practices
• Demonstrated ability to work independently
• Demonstrated written, verbal, and interpersonal communication skills
• Ability to work a flexible schedule including weekends and holidays, and take on-call responsibility 
• Understanding of the interactions of multiple computer systems serving and within the department, with data entry and extensive review steps
• The ability to perform multiple tasks concurrently while also addressing periodic interruptions, computer downtime, etc.
• The ability to work effectively in a team-oriented environment and with staff from other departments
• Must be able to model a high level of professionalism and teamwork behavior
• To obtain access to some client facilities, the incumbent may be required to apply for and obtain clearance to access the client property. This clearance process may require the incumbent to undergo additional levels of screening beyond Bloodworks’ standard pre-employment screening.
• Required mental activities include continuous decision making, interpersonal skills, teamwork, problem analysis, independent judgment and/or action, and ability to read, write, speak and comprehend English; less often: problem analysis, creativity, customer service, basic math (frequently); discretion and negotiation (occasionally); mentoring and presentations/teaching (rarely)
• Physical activities include continuous repetitive motions of hands/wrists; frequent standing, walking, talking, sitting; occasional reaching; rare stooping, bending, kneeling; ability to li /carry 20 pounds throughout the day, and lift 50 pounds occasionally.

LEADERSHIP TEAM CORE COMPETENCIES:

WORKING CONDITIONS:

• As a member of the Bloodworks Leadership Team and as an incumbent in an essential position with direct responsibility to donors and/or patients, the incumbent should be prepared to work extended and/or consecutive shifts and/or possibly at a different location during periods of inclement weather or other emergencies.
• Regular (4+ days/week) in-person support of Product Control Eligibility Team. 
• Telecommuting, when approved, is occasional and not a permanent condition of this role.
• Job conditions to be expected include extensive travel, substantial overtime, and on-call status (frequent); heavy lifting, constant standing, extensive close work with computer screens, and sleep deprivation (occasional); and evening meetings (rare).
• Ability to work weekends, holidays, and overtime; on-call responsibility as assigned.  May also include occasional extended hours, evening meetings, and/or travel. 
• Work conducted in an office environment with extensive close work with computer screens 
• This position may have direct or indirect exposure to blood-borne pathogens. 
• Bloodworks is a community-supported non-profit organization.  As such, the incumbent may occasionally work with volunteers

Benefits and Perks:

Employees regularly scheduled for 24+ hours per week are covered by medical, dental, vision, and life insurance, with family coverage also available. Also able to participate in retirement plans (401a & 401b), consolidated paid leave program (4.8 – 6.8 weeks of time off accrued per year, based on length of service), subsidized transit program, and educational reimbursement.  Candidates hired from outside of our service area may be eligible for a relocation assistance bonus*

 *Conditions apply 

Bloodworks Northwest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.