The Facilities Operations Specialist supports the delivery of facilities services through coordination of service requests, purchasing activities, and administrative processes. This role helps ensure facilities operations run efficiently by maintaining records, monitoring service activities, and collaborating with internal teams and service providers.

Key Responsibilities

Assist with coordinating day-to-day service provider activities across facilities services (e.g., maintenance, janitorial, workplace services).
Monitor service activities and communicate updates to appropriate stakeholders.
Escalate service issues to management as needed.
Assist with purchase order creation and tracking.
Review invoices for completeness and route for approval.
Work with Procurement and internal teams to resolve routine discrepancies.
Maintain facilities records, tracking tools, and documentation.
Follow established procedures and support consistent execution of facilities workflows.
Assist with updating process documentation and job aids.
Provide administrative support for facilities projects and initiatives.
Track service requests and work order status to support timely completion.
Assist with scheduling and coordinating service activities.
Maintain operational reports and tracking logs.
Compile information and provide status updates to Facilities team members.
Work closely with Facilities, Procurement, and service providers to support service delivery.
Assist with onboarding activities for new service providers.
Support service transitions, vendors change and performance remediation efforts in collaboration with internal stakeholders.
Manage vendor performance and service delivery across assigned sites and service lines, ensuring contractual obligations, service line expectation and operational standard are consistently achieved in support of uptime, safety, quality and business continuity objectives.
Monitor vendor performance and operational execution, identifying gaps and risks and implementing improvement strategies to enhance service quality and reliability.

Minimum Qualifications

1+ years of experience in facilities operations, administrative support, procurement support, or a related field
High School Diploma or equivalent

Professional Qualifications

Strong organizational skills and attention to detail
Basic to intermediate proficiency in Microsoft Excel and SharePoint
Ability to manage multiple tasks and deadlines
Strong communication and customer service skills
Ability to work on-site in the Reston office as required
Experience supporting administrative, purchasing, or facilities-related activities preferred

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$60,967.00 - $103,643.00

Reston, VA (VA30)

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