Call Center Representative

Job Description:

Customer Care Representatives both receive incoming calls from and make outbound calls to customers. Using our customer management software, CSR handles all aspects of account management. This includes, but is not limited to, scheduling appointments, inputting payment information, and making sure the technician's routes are full, efficient, and manageable. Representatives also handle customer concerns by providing appropriate solutions and alternatives and anticipating possible obstacles that may arise. Because of the fast-paced environment, people that excel in this position will be eager team players who want to provide the best service possible.

Requirements:

• Schedule is: Monday through Friday 9:30am to 6pm with occasional Saturday's. This is an in office position.

Strong communication skills.

• We provide an essential service that protects homes, health, and the environment. When this service is planned and performed to a standard of excellence, everyone wins. Representatives are expected to communicate effectively with customers whilst maintaining a positive attitude.

Computer proficiency.

• We use management software to handle and record services and customer correspondence. Learning and excelling in the use of this system is expected and essential to ensure the smooth functioning of the company.

Dependability and adaptability.

• We rely on our employees to be here when they say they will and to consistently ensure customers are receiving the type of service they expect when doing business with us. Being able to adapt to various situations is also necessary for success. It is important to be able to multitask and manage time effectively as priorities change throughout the day.

Experience in a customer service call center is required.

• We experience a large volume of calls every day from customers trying to schedule a service, pay a bill, or express a concern. Being personable over the phone is an important part of creating and maintaining customer relationships.
• the ability to sit for the duration of a shift, which is typically 8 hours.

Minimum of a high school degree.

*Spanish speaking is encouraged.