Customer Service Representative

Job Summary

We are seeking a customer-focused Customer Service Representative to serve as a key point of contact for our customers. In this role, you will handle inbound calls, process service requests, resolve billing inquiries, and ensure an exceptional customer experience. The ideal candidate is a strong communicator who is detail-oriented, dependable, and motivated to help customers efficiently and professionally.

Key Responsibilities

• Handle inbound customer calls to process new service requests, service changes, and service discontinuations
• Accurately enter and update customer account information in internal systems
• Accept and process customer payments while ensuring compliance with company policies
• Research and resolve customer billing inquiries and account discrepancies
• Collaborate with internal teams to determine service requirements and resolve customer issues or complaints
• Provide cost-effective, safe, and environmentally responsible solutions to customer service needs
• Deliver consistent, high-quality customer support while meeting performance and quality standards

Required Skills & Qualifications

• 1–2 years of experience in a call center or customer service environment
• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer-focused mindset with a professional and empathetic approach
• Ability to handle multiple tasks and navigate computer systems efficiently
• Experience with data entry and maintaining accurate records

Job Type & Location

This is a Contract to Hire position based out of Clifton Park, NY.

The pay range for this position is $19.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Clifton Park,NY.

This position is anticipated to close on Mar 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.