Employee Relations Supervisor

Position Overview

The HR Employee Relations Supervisor will collaborate with managers to address employee relations challenges. This position will resolve complaints, conduct investigations and manage employee conflict. The HR Employee Relations Supervisor is focused on developing leadership skills and expertise in employee relations while managing a small team. The position will also focus on strategic leadership and long-term workforce planning.

Duties and Responsibilities

• Understand Quaker's process for resolving employee relations or compliance issues
• Collaborate with managers on performance management, policy interpretation and workplace concerns for their employees
• Utilize conflict resolution techniques
• Assist in resolving complaints, conduct investigations and managing conflict resolutions in accordance with company policies
• Partner with the Benefits and Legal Teams to manage Family and Medical Leave Act cases and accommodations.
• Support Human Resources policy development
• Learn and apply strategic workforce planning principles in collaboration with HR leadership
• Lead team members in achieving departmental objectives and maintaining high standards of performance
• Monitor the work of others to ensure efficient and effective activities
• Support and enforce safety and compliance standards across HR functions
• Prompt and regular attendance at an assigned work location.
• Interact and communicate with employees and customers in an appropriate manner.
• Availability on site to confer with staff members with whom the employee must interact on a regular basis.
• Communicate via email, prepare reports and work schedules.
• Review and analyze data and information concerning employee relations to identify trends and opportunities
• Assist in establishing employee relations standards, including procedures for investigations and follow-ups.
• Plan, prioritize and monitor employee relations activities.
• Oversee the completion of assigned tasks/projects in a timely manner.

Supervisory Responsibility

The leadership and management responsibilities of this position include assigning and checking work of others. The position will also monitor staff performance and employee retention. The individual will train employees, provide performance feedback and complete any correction or discipline necessary. The supervisor is involved in hiring, salary adjustments, employee grievances and terminations for their team. Additionally, the supervisor will assist in determining means, methods and materials for performing work.

Safety

Observe safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly during visits to the production floor.

Travel

Approximately 5-10% travel is required to commute between the Quaker campuses to meet with employees, for meetings or for professional development.

Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient with Microsoft Office software: Excel, Word, Outlook
• Proficient Knowledge of a Human Resources Information System
• Proficient Knowledge of state and federal laws governing Human Resources
• Comprehensive Understanding of QWP's Employee Handbook

Preferred Education and Experience

An individual is expected to have the minimum level of education and/or related expertise listed here:

• Bachelor's or Associate's Degree in Human Resources, Business Administration or a related field
• Minimum 5 Years Experience in Human Resources, exposure to employee relations is preferred
• Prior Experience in Window & Door Manufacturing preferred
• Supervisory Experience preferred

Competencies and Skills

• Conflict Resolution
• Professionalism
• Proficient Verbal & Written Communication & Listening
• Discretion and Confidentiality
• Emotional Intelligence
• Leadership
• Ethics and Integrity
• Compliance Focused
• Flexibility

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Physical Demands The demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is primarily an office job and largely a sedentary role with frequent sitting. The position requires the ability to climb stairs, lift files, open filing cabinets, bend or stand as necessary. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee may also occasionally be required to lift and/or move up to 25 pounds. Vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

It is an essential job function and safety rule, applicable to every employee working in a safety sensitive classified position, to be able to work in a constant state of alertness and in a safe manner.  Work Environment Although the employee will primarily be in an office setting, while performing the duties of this job, the employee will need to visit the factory and be exposed to climactic variations, various levels of vibration, and moving mechanical parts. The noise level in the office is usually low, but hearing protection may be advisable or required for prolonged visits to certain parts of the factory.

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management at any time.

Equal Employment Opportunity Statement

Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.