Operations Associate

The Role

Client Account Administration

• Facilitate end-to-end client onboarding, including account and policy opening and funding
• Maintain and update client records across Client Relationship Management (CRM) and business platforms
• Process account changes and update account-level instructions
• Ensure timely and accurate documentation collection, verification, and recordkeeping
• Support portfolio rebalancing activities and model implementation
• Act as a liaison between custodians, vendors, and internal teams
• Track and resolve account issues, services requests, and operational exceptions
• Support integration and data flow between systems (CRM, platform technology, reporting tools)

Advisor & Broker Support

• Partner with advisors and brokers to deliver excellent client service
• Address operational inquiries in a timely and professional manner
• Resolve issues and concerns and appropriately escalate complex matters to appropriate channels
• Assist in the preparation and distribution of reporting as needed

Process Improvement

• Identify inefficiencies and recommend process enhancements
• Document standard operating procedures and workflows
• Support periodic reviews and testing of internal controls
• Participate in operational and technology projects and initiatives

Accountability & Ownership

• Demonstrate knowledge, understanding and compliance with applicable licensing, regulatory obligations, and internal policies and guidelines
• Engage effectively with colleagues in a collaborative and transparent manner
• Ability to self-motivate with strong time management skills