Role Overview
We’re looking for an early-career Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with some sales, customer success, or account management experience who wants to develop their skills in a fast-paced, high-growth environment.
In this role, you’ll work with current customers to help them get the most value from Downstream’s platform and services. You’ll focus on account retention, identifying growth opportunities, re-engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions.
You’ll be joining a collaborative team and will have the chance to build strong client relationships, learn a consultative sales process, and grow your career in account management.
What You’ll Do
Manage and grow a portfolio of existing customer accounts
Build relationships with customers and act as a trusted point of contact
Support account retention by helping customers find the right solutions for their ongoing needs
Identify opportunities to expand accounts across additional services, locations, or markets
Re-engage former customers and help bring them back onto the platform
Conduct regular outreach through phone, email, LinkedIn, and occasional in-person meetings
Partner with internal teams to ensure a smooth customer experience
Learn Downstream’s full product and service catalog and match solutions to customer needs
Track account activity, customer needs, and growth opportunities in company systems
Requirements
Role Specifics:
Target Customer Size: $10,000 - $100,000 / month
Book of Business Capacity: $3M GMV/$800k Net Rev
Outbound Focus: Medium
Owned Account Types: Full catalog - site, waste, heavy equipment
Activity Levels (Weekly)
· Calls: 75-100
· Emails: 75
· LinkedIn: 30
· In-Person: 2-3
Core Focus: Upper mid-market account management
Key Responsibilities:
· Own $3M GMV/$800k net book
· 75-100 calls & 75 emails/week
· Manage 25-50 accounts
· Full product catalog access
Ideal Candidate Profile:
· 3-5 years sales experience
· Experience with complex, multi-location accounts
· Strong in consultative selling
Primary ICP: Multi-Regional Retail General Contractors & Tenant Build-Out Firms
ICP Characteristics:
· Higher monthly spend potential
· Mix of site services + light/heavy equipment
· Standardized project playbooks
· Opportunity for multi-market expansion
PLEASE NOTE: This role will be a hybrid role, with a requirement to commute to Downstream's headquarters in Richardson, TX.
Benefits
Benefits
Health, dental, and vision insurance, 401(k), company equity, paid time off, paid hoidays, maternity leave, bereavement leave, floating holidays, and more.
Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
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