Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Job Summary

The Assistant D.U.G. (Drive Up & Go) Manager supports the D.U.G. Manager in overseeing all aspects of the online grocery pickup and delivery operation. This position helps ensure exceptional customer service, efficient order fulfillment, operational excellence, and associate development. The Assistant D.U.G. Manager plays a critical role in maintaining accuracy, productivity, and customer satisfaction while supporting sales growth within the e-commerce business.

Key Responsibilities Department Operations

Assist in managing the daily operation of the Drive Up & Go department.
Oversee order picking, staging, loading, and delivery preparation processes.
Ensure customer orders are completed accurately and within established service time standards.
Monitor workload distribution and staffing needs throughout the day.
Support execution of company initiatives, promotions, and operational programs.

Customer Service

Deliver exceptional service to pickup and delivery customers.
Address customer questions, concerns, substitutions, and order issues promptly and professionally.
Foster a customer-first culture focused on convenience, accuracy, and satisfaction.
Monitor customer feedback and implement improvements to enhance the customer experience.

Operational Excellence

Ensure associates follow department procedures and productivity standards.
Monitor order fulfillment metrics, service levels, and department performance goals.
Identify opportunities to improve efficiency and workflow.
Support technology and system usage related to order management and fulfillment operations.

Inventory & Financial Performance

Assist with inventory management and product availability.
Minimize order shortages, substitutions, and shrink through effective execution.
Support achievement of department sales, labor, and productivity goals.
Help analyze department performance and implement action plans for improvement.

Leadership & Team Development

Assist in recruiting, training, coaching, and developing department associates.
Promote teamwork, accountability, and a positive work environment.
Delegate daily assignments and provide direction to team members.
Deliver ongoing performance feedback and support associate growth.
Assume department leadership responsibilities when the D.U.G. Manager is absent.

Safety & Compliance

Maintain compliance with company policies, safety standards, and operational procedures.
Ensure proper handling of food products and temperature-sensitive items.
Promote a safe working environment for associates and customers.
Support department readiness for audits, reviews, and inspections.

Qualifications

High school diploma or equivalent preferred.
Previous retail, grocery, e-commerce, or customer service experience preferred.
Leadership or supervisory experience preferred.
Strong organizational, communication, and problem-solving skills.
Ability to work effectively in a fast-paced environment.
Basic computer and technology proficiency required.
Availability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

Ability to stand, walk, bend, reach, and lift throughout scheduled shifts.
Frequently lift and carry products weighing up to 50 pounds.
Ability to work indoors and outdoors while assisting customers with order pickup.
Ability to push and pull carts loaded with merchandise.

Preferred Skills

Leadership and team development.
Customer service excellence.
Time management and task prioritization.
Order fulfillment and inventory management.
Productivity and performance management.
Strong communication and conflict-resolution abilities.

Career Growth Opportunities

This position can provide a pathway to roles such as:

D.U.G. Manager
Service Operations Manager
Assistant Store Director
Store Director
District-Level Operations Leadership

The Assistant D.U.G. Manager plays a vital role in delivering an exceptional online shopping experience by supporting department operations, developing associates, ensuring order accuracy, and driving customer satisfaction and business growth.

We also provide a variety of benefits including:

Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Learn more about this Employer on their Career Site

Assistant Home Shopping Manager